Job description
Description
The Product Solutions Engineer supports the sales team in the customer engagement cycle by actively gaining an understanding of each customer’s business challenges and requirements and promoting the value proposition of the most appropriate SYSPRO solution to meet the requirements and deliver benefits to the customer.
The Product Solutions Engineer will be responsible for formulating and leading pre-sales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction. This role acts as a technical resource and mentor for less experienced Sales Consultants and focuses on large or complex sales opportunities that need creative and complex solutions. This position will be responsible for developing and delivering outstanding SYSPRO presentations and demonstrations to show the fit of the proposed SYSPRO solution and how it addresses identified pain points.
Key Responsibilities
Work closely with the sales team on customer requirements, demonstration and or proof of concepts, proposals and pitches for business- Attend meetings with sales and act as a solution expert
- Put together business cases for the sales teams to support their proposals
- Engage with Product Management to remain up to date with product development and changes
- Engage with sales and potential customers to identify business objectives, needs and challenges
- Propose with sales the most appropriate solution to address crucial pain points
- Ensure that the SYSPRO solution can deliver on the customer’s requirements
- Respond to customer requests for information as well as proposal requests
- Produce detailed costings for customers and ensure the contract is profitable
- Provide system and infrastructure architectural advice and insights
- Prepare and deliver compelling presentations that contextualize the value of SYSPRO solutions
- Where required prepare a product demonstration and or proof of concept for a customer to demonstrate how the solution can solve the customer’s business needs
- Manage the product configuration and system environment for sales demonstrations
- Liaise between services and sales to assist in providing an accurate costing of delivering the services to implement the proposed solution
- Engage and work with Management, Professional Services, Sales and other global resources to create and refine the SYPRO ERP product demonstration tools and methodologies
- Manage the data integrity of the demo database
- Build custom data in the system to show new prospects how the system can work for them
- Maintain industry knowledge and understanding aligned to SYSPRO’s target markets
- Serve as a resource to other SYSPRO initiatives by contributing to product, business and functional requirements, testing of applications, presentations at user groups, sales seminars, webinars or training of other SYSPRO colleagues
- Ability to routinely and independently exercise good judgment in making decisions related to SYSPRO’s policies and procedures
Skills Knowledge and Expertise
- Bachelor’s Degree in Business, Marketing, Development or similar disciplines or equivalent experience
- 4+ years’ experience in the IT Services industry with strong background in providing business solutions
- Experience within a technical pre-sales position, and presenting complex software solutions
- Experience in cloud architecture as well as Software Architecture
- Industry experience in Manufacturing or Distribution an advantage
- Full knowledge of MS Office: Outlook, Word, Excel, PowerPoint, and Outlook
- Full knowledge of ERP and CRM software
- Deep experience in enterprise applications designing solutions, putting together value propositions and building business cases
- Strong knowledge of industry methodologies, products, services and pre-sales techniques
- Ability to persuade others through presentations, demonstrations, and written communication
- Ability to translate complicated concepts into clear, compelling messages for prospects
- Ability to engage with diverse audiences from business users to CXOs
- Proven ability to gain account loyalty and customer retention
- Powerful interpersonal skills; experience in a relationship-based position that requires engaging with many stakeholders and requires effective communication skills to influence outcomes
- Quick learner, ability to multi-task and work under pressure and work with geographically distributed teams
- Honest and trustworthy, able to uphold SYSPRO USA Values and Behaviors
Benefits
Join the SYSPRO team in our state-of-the-art office space in Tustin Flight with open-air indoor/ outdoor layout; free covered parking (including EV charging stations), a fitness center, food court, and outside common areas with Wi-Fi. Enjoy fun office perks including foosball, ping pong, full espresso bar, on-site social lounge, snacks, candy, and sodas. Every office/workstation is equipped with a standing/ sitting height-adjustable desks.
We promote flexible hybrid work from home / remote work options and ensure opportunities for professional development and growth.
- Generous paid-time-off
- 10 paid vacation days
- 13 paid Company Holidays in 2023
- 6 paid wellness days
- 1 paid volunteer day off to make a difference in your community
- Medical, dental, and vision insurance; HMO or PPO from day 1 of hire!
- Group term life and LTD insurance paid by SYSPRO
- Voluntary STD, plus supplemental benefits through UNUM
- Employee Assistance Program
- 401k (starting day 1 of hire!) with company match after 1 year of employment
About SYSPRO
SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.
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