Job description

Flexibility Option:
Job Req Id:
27451

Description:
Employee-Owned. Customer-Driven.

This position will report to: Benjamin E Fordree

Application Deadline: March 2, 2023

This position will be located in: West Columbia, SC

This position is posted: Both Internally and Externally

Job Summary
Promotes sales, secures orders, and provides quality service to our customers. Consults with customers on product and system applications and provides customers with follow-up on quotations and technical inquiries, and specialist product support. Participates in marketing, planning and sale of Border States technical products and services, advises management on the implementation and success of marketing plans and strategies. Evaluates new products and makes recommendations on stock levels for new and existing products. Provides field trouble shooting assistance, training and information/documentation support.

Responsibilities
Essential Functions

Works closely with Border States’ sales and marketing staff to meet and exceed sales and gross profit objectives.
Consults with customers on product and system applications.
Provides customers with timely follow-up on quotations, technical inquiries and other requests.
Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants.
Provides specific or specialized product support for branches and customers.
Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
Actively participates in the marketing, planning, and sale of Border States’ technical products and services.
Participates in and advises management on the implementation and success of marketing plans and strategies.
Consistently provides responsive, quality service to meet and exceed customer expectations.
Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.

Evaluates new products and makes recommendations on stock levels for new and existing products.

Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions

Non-essential Functions

Evaluates demo equipment and makes recommendations for new products in specified product areas.

Ensures existing demos are in functional condition.
Attends and assists with sales meetings, trade shows and training programs as needed.

Qualifications

Minimum of a four-year business/trade degree or the equivalent in work experience.

Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of communications products and systems preferred.

Technical ability to understand communication systems with a minimum of two-years of prior electrical distribution experience preferred.

Ability to read, write and speak in English required.

Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software preferred.

Skills and Abilities

Excellent interpersonal, written and verbal communication skills.

Ability to effectively plan and organize.

Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Lift from Floor:
< than 10 lbs. - Frequently

10 to 25 lbs. - Frequently

26 to 50 lbs. - Occasionally

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Carried for Distance:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Physical Activity
Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously

Standing (for sustained periods of time) - Frequently

Walking (moving about on foot to accomplish tasks) - Frequently

Bending/stooping (downward and forward) - Occasionally

Crawling (moving about on hands and knees or hands and feet) - Not at all

Climbing/Walking Stairs (ascending or descending) - Frequently

Reaching (extending arms in any direction) - Frequently

Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

Balancing (maintaining body equilibrium to prevent falling) - Occasionally

Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

Grasping (Applying pressure to an object with the fingers and palm) - Continuously

Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

Driving (the control and operation of a motor vehicle) - Occasionally

Desk work (work usually performed at a desk) - Continuously

Use of a computer - Continuously

Use of a telephone - Continuously

Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

Exposure (to adverse weather & temperature conditions) - Occasionally

Travel (travel needed to perform job duties) - Occasionally

Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Values

As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Mission

Border States provides value to our customers by delivering innovative product and supply chain solutions.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent, accurate, responsive, and engaged .

Your career

You know the opportunities at Border States are endless. Is this position the next step in your career here? What are you waiting for? Apply today!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

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