Job description

The Company

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple disease states. Based in Silicon Valley and backed by well-known institutional investors, our incredibly talented team of 150+ engineers, innovators and industry leaders brings years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics & Hansen.

Noah Medical is looking for a Full Time Salaried Product Support Engineer. The Product Support Engineer is responsible for providing operational and service engineering support of Noah products and digital platforms. The primary functions of this position are to resolve real time field escalations, develop technical service content, and evaluate field issues to drive product and process improvements. The Product Support Engineer serves as a primary liaison between Noah’s internal technical groups (Engineering, Quality, Manufacturing) and the various internal and external departments supporting Service (Field Service, Customer Experience, Technical Support, Planning, Marketing).
Essential Job Functions and Responsibilities:

• Provide real-time troubleshooting support for escalations from internal customers (Field Service, Sales & Marketing)
• Provide problem solving skills to complex product & process issues, lead & collaborate cross functionally to drive resolution ensuring internal and external customer satisfaction
• Support Noah software and hardware product development, validation, documentation, and deployment strategies
• Support hardware & software development processes on behalf of service; define product requirements, negotiate & influence key stakeholder in prioritization and development of service features.
• Integrate tightly with Engineering & Quality teams, lead service strategy definition & execution for software and hardware
• Develop & maintain service procedure, service bulletins, training materials, knowledge base articles.
• Develop, manage, and drive continuous improvement in field tooling (hardware, software, and infrastructure tools)
• Drive complex failure investigations, data collection and analysis, and collaborate closely with the engineering team to identify product design, service, and quality improvement opportunities.
• Identify and drive service business process improvements and standardization
• Identify and assist technical training team in delivery and continuous improvement of training program for service personnel
• Provide technical support for Quality/Post-Market activities (CAPAs, field actions, etc.)
• Travel required ~25%

Requirements/Qualifications:

• Minimum Education: Bachelor’s degree in Engineering discipline (Mechanical, Industrial, etc.) or equivalent experience required
• Minimum 3-5 years’ experience in Engineering role or equivalent experience supporting service organization required.
• Minimum 3-5 years’ experience supporting medical device capital equipment
• Strong analytical, troubleshooting, and problem-solving skills
• Demonstrated ability to develop clear, concise technical documentation.
• Proficiency reviewing and understanding complex electromechanical and fluidic product/component specifications
• Demonstrated experience in identification and implementation of continuous improvement initiatives

We may also offer hybrid remote/onsite work arrangements within the state of California where applicable. Please visit our Careers page (noahmed.com/careers) to view our latest openings.

Noah Medical is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

To all recruitment agencies: Noah Medical does not accept unsolicited 3rd party agency resumes. Please do not forward resumes to any Noah Medical employees. Noah Medical is not responsible for any fees related to unsolicited resumes and we will not pay fees to any third-party agency or company that does not have a signed agreement with Noah Medical.

Job Type: Full-time

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