• Performs office support activities. Duties may include word processing, creating spreadsheets, data entry, and filing.
• Extensive software skills are required, as well as Internet research abilities and strong communication skills.
• Ability to work with and around large printers and other document processing machines.
• Processing/Filing/creating and recording documents electronically
• Incoming and outgoing email requests for documents and service
• Production and distribution of daily, quarterly and annual postcard notifications and/or multi-part forms.
• Creating and distributing statistical reports
• Maintain a healthy view and provide a level of support for production control related to mainframe operations and products running in the environment
• Provide assistance on design criteria, subject matter expertise and best practices on the existing environment where required.
• Provide operational guidance and technical assistance for the production deployment key products through the system development lifecycle.
• Use key mainframe products such as Control D, Connect Direct, IBM Scheduler and others in the environment to resolve and address daily operations and operational issues
• Other duties as assigned.

• Bachelor’s degree and 8 years of prior relevant experience or Associate’s degree and 12 years of prior relevant experience, or a minimum 15 years of prior relevant working experience in the past 20 years (current)
• 7 years of experience or more as a Production Control Engineer / Specialist
• 5 years of experience with BMC Control-D application and BMC Installation
• 5 years of experience with IBM SMP/E to perform mainframe software installation and maintenance
• 5 years of experience with IBM Job Control Language (JCL)
• 3 years of experience with writing and debugging JCL and REXX/CLISTs.
• Excellent interpersonal and communication skills

• Team Player: works closely with Production Control Lead and Federal Team Members
• Detail oriented, Accuracy
• Basic office skills; telephone etiquette, communication (written and verbal),
• Organization skills
• Problem Solving
• Microsoft Office Suite & Office 365
• Printers, burster, and collator along with other office machines

• JCL knowledge
• zWS (IBM’s Scheduler) knowledge
• Connect Direct- High level knowledge of how processes are submitted via batch; how to use the panels to check processes (or willingness to learn)
• Control D – High level knowledge of functionality, user issues and how to resolve

• Member of a Support team responsible for the triage, analysis, and successful resolution of data inconsistencies, ad-hoc reporting requests, and software functionality concerns in a large enterprise software system.
• Possess ability to analyze logs and code to fix Tier 2 support issues.
• Possesses solid Oracle SQL and ad-hoc reporting skills and experience.
• Responsible for ticket tracking and progress reporting within team.
• Experience with Jira, Azure Sprint board or other modern ticketing systems.
• Knowledge on Java or related development experience.
• Participates in the proper escalation, planning, and stakeholder communications around confirmed software defects requiring development resolution.
• Contributes to client & end customer satisfaction with prompt action and clear communications.
• Takes proactive ownership of issues & concerns and sees them through to resolution.
• Recognizes & escalates support process inefficiencies and contributes to optimizations.
• Collaborates with stakeholders on process of writing clear and complete tickets.
• Excellent organization and communication skills.
• Strong problem-solving skills.
• Ability to analyze, develop, plan and perform mainframe operating system software installation and maintenance.
• Ability to test and verify mainframe software.
• Ability to identify, analyze and resolve mainframe software problems.
• Ability to use mainframe tools such as RMF, SMF, IPCS, Abend-Aid, File-Aid, SYSLOGs, etc., to resolve software problems.
• Ability to coordinate operating system software problem determination and resolution in a mainframe SYSPLEX environment.
• Ability to customize mainframe system software options and parameters.

• Prior Federal government experience
• Experience working in Agile environment and understanding of agile methodologies.
• Strong attention to detail with an ability to operate effectively across multiple priorities.

• FTP working knowledge

• 2 – 5 years successful IT services experience in Tier 2 or Tier 3 product support of one of the following roles: business/systems analysis, technology/development, data/reporting, project management.
• Consulting experience
• Professional understanding of React, JavaScript/ES6; HTML & CSS; jQuery or similar JS libraries

• Ability to obtain a Public Trust Clearance

Location: Remote / Washington DC

• Community – Blood drives, volunteering opportunities, Holiday parties, summer picnics, Tech Chef, Octoberfest just to name a few ways DMI comes together as a community.
• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel and many other items to provide convenience.
• Development – Annual performance management, continuing education and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k match for both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgement through Give-A-Wow, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, on-site lactation rooms provide employees with several wellness options.