GENERAL STATEMENT:

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

SCOPE OF POSITION:

The Jarvie Memorial Family Lodge Program Aide will help be essential team members for the shelter program. Primarily, this will include shifts at the Jarvie Memorial Lodge (a residential shelter program) and likely will include cooking responsibilities, entry level casework, and food bank helpers. Program Aides will be offered training opportunities in each area and will be expected to operate as relief for each other during vacations, sick time, and holidays.

ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES:

• Aid residents in ensuring a safe communal living environment, to include the encouragement of voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
• Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
• Provide crisis response to clients in need. Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the administrative staff. Life-threatening situations should be reported to “911”.
• Keep facilities clean and organized, including, but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis.
• In cooperation with office staff on duty, be prepared to conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable conditions.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
• Treat co-workers, volunteers, and clients/residents with respect and dignity. Communicate professionally and respectfully through all modes of communication to volunteers, employees and clients; this includes verbal (conversations, over the phone, recorded messages) as well as written (text, emails, social media, and changeovers).
• Maintain statistical records, reports, logs, files and other required documentation.
• Provide orientation, support and supervision of volunteers.
• Participate in weekly staff meetings.
• Check work email and keep updated on changeover reports from colleagues, and fill in a changeover report at the end of every shift.
• During some shifts, it is possible that employee will be the only person on duty.

KNOWLEDGE, SKILLS AND ABILITIES:

• Detail oriented and ability to multi-task
• Ability to be empathetic to clients in crisis (Trauma informed training)
• Ability to quickly learn and apply new information/skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a challenging environment and maintain poise under pressure
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Possess or acquire WA State Food Worker Card
• Ability to keep an accurate record of work hours.

SOFTWARE-REALTED SKILLS:

• Computer skills – typing changeover reports, incident reports, or general notes; Outlook (email)

PHYSICAL REQUIREMNTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to operate telephone
• Ability to operate desktop or laptop computer
• Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
• Ability to go up and down stairs safely with a load of laundry
• Ability to sweep, mop, and vacuum floors on a daily basis

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)