The Program Assistant provides general programmatic support to the Immigration Legal Assistance Program. This individual will assist with the day-to-day operations including answering phone calls, taking messages, assisting walk-ins, scheduling appointments, screening potential clients, engaging in community outreach, assistance with translation, and other support as needed.

Who are we?

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

Essential Responsibilities:

• Provide overall support for the activities within the department.
• Assist with outreach and client communication.
• Serve as the translator and/or interpreter as needed.
• Maintain client database and case records, including case notes, according to program procedures.
• Provide general administrative support, which may include answering phones and taking messages, making meeting arrangements and taking meeting notes, assisting in the preparation of reports, proposals, and presentations.
• Participate in outreach, public awareness, and education events as needed.
• Participate in staff meetings and training programs as required.
• Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent required.
• Ability to work in multicultural and bilingual/multilingual environment.
• Good written and oral communication.
• Proficiency in Spanish is strongly preferred; knowledge of additional languages is a plus.
• Computer competencies in word processing and Excel spreadsheets.
• Ability to handle telephone calls with professionalism.
• Set priorities and handle multiple projects and deadlines.
• Organizational ability, team player, and open to new ideas
• Provide solution-oriented problem solving, reliable and dependable.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ascentria we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Company Benefits

• Medical
• Dental
• Vision
• FSA and dependent care account
• 3 Weeks PTO and 9 Holidays!
• Tuition Assistance
• And many more!

Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, physical or mental disability, genetic information, pregnancy, status as a veteran, sexual orientation, gender expression or identity, or any other legally-protected category. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.