Job description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a 128-year-old settlement house that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Lenox Hill Neighborhood operates two Older Adult Centers, the Center @ Lenox Hill Neighborhood House and the Older Adult Center @ Saint Peter’s Church, serving adults 60 and older from diverse backgrounds and abilities (from the very active to the very frail) residing in New York City. The Center @ Lenox Hill Neighborhood House provides an incredible array of expansive programming that attracts 350 older adults daily while providing a broad range of invaluable public health, case management, fitness and aquatics, health and wellness, arts and culture, education and socialization activities 7 days a week. The Older Adult Center @ Saint Peter’s Church, the only older adult center in East Midtown, attracts 150 older adults daily, serving farm to table lunch and offers a full schedule of social, legal, health, and unparalleled arts and cultural offerings 5 days a week.

The Program Assistant will be an integral member of our Older Adult Centers, joining other administrative staff, social workers, program assistants and numerous volunteers who serve our members each day. Reporting to the Assistant Director, who oversees our team of program assistants, the Program Assistant will have primary responsibility for assisting with all administrative, customer service and operational functions of our Older Adult Centers.

Responsibilities include, but are not limited to, the following:

• Interface daily with members providing excellent customer service, fielding questions and responding to member needs
• Update communication mechanisms for conveying the vast array of programming and service offerings to our members daily

• Welcome and orient new members and ensure accurate documentation of new membership applications in databases
• Interface with and assist in the coordination of volunteers and instructors daily
• Help to create, maintain, and distribute sign-up sheets and other documentation to ensure accurate tracking of activities and programs
• Maintain and input accurate information and data in appropriate databases about members, schedules and volunteers for tracking and program evaluation
• Help facilitate day-to-day operations of our Older Adult Centers and ensure they are conducted in accordance with our high-performance standards and government regulations

• Potentially lead a discussion group, class, or workshop in their area of expertise
• Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines
• Complete all other duties and responsibilities as assigned by the Assistant Director

Qualifications: The ideal candidate for the role of Program Assistant thrives in a highly social and busy community setting and is committed to working with older adults to improve their quality of life. The person should possess the interpersonal skills to work effectively with many diverse backgrounds. The candidate will be compassionate, energetic, organized, and self-motivated, and also be creative and thoughtful in the provision of programming and services for older adults. As part of a collaborative team, the person must be able to communicate effectively with a variety of stakeholders and be a team player.

The Program Assistant must be willing and able to work a non-traditional, fast paced, full-time schedule that will span either a Sunday-Thursday or Tuesday-Saturday work week, 7:30am-3:30pm each day. Fluency in either Spanish or Chinese is required. This is a 1199SEIU union position with competitive salary and a comprehensive benefits package and supportive team environment.

To Apply: Interested applicants must Include a resume, cover letter, and list of references . No phone calls please. Applications will be accepted on a rolling basis until the position is filled.

At Lenox Hill Neighborhood House we value respect, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.

Lenox Hill Neighborhood House is a client-facing and essential community-serving organization. To keep our clients and our colleagues safe, and to comply with various governmental contractual requirements, all new employees must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to the time of onboarding.

Job Type: Full-time

Pay: $47,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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