Job description

The University of San Francisco (USF) is recognized internationally as a leading Jesuit Catholic, urban university with a tremendously diverse student and faculty population and a global perspective! Last year, the Office of Development completed a $300M capital campaign (our largest ever) and are now planning the launch of the next campaign. Every member of the Development Division plays a role in providing the university’s donors with the service and attention that ensures an exceptionally positive and fulfilling philanthropic experience.

Highlights

• Hybrid role
• Benefits package: A robust Employee Assistance Program, Free Gym Membership at USF, generous 401(a) plan, Tuition Remission, Monthly Commuter Stipend, and more! Visit us at https://myusf.usfca.edu/human-resources/benefits to learn more!
• USF is deeply committed to the health and well-being of our team! Visit us at https://myusf.usfca.edu/human-resources/benefits/wellness-benefits to learn more!
• USF also offers a positive work life balance and learning & development opportunities! Visit us at https://myusf.usfca.edu/human-resources to learn more!

Position Summary:

Reporting to the Assistant Director of Development Services, the Program Assistant V will post and process gifts and provide support to the department as a whole. The PA V will work independently and under minimal supervision to manage many pertinent department functions, conferring with the Assistant Director and other members of the team when necessary. The PA V will be expected to recommend, develop, and implement new methods and procedures to improve office function, efficiency, and cost savings for the benefit of the department.

Responsibilities:

• Post donations to the Salesforce (Affinaquest) database, while maintaining a commitment to accuracy and attention to detail.
• Ensure that all paperwork involved with gifts is documented, and process gifts and pledges according to donor intent.
• Uphold department, division, and University policies, including PCI Compliance for credit card processing.
• Work with a diverse group that includes donors and colleagues and teams on problem resolution for gifts and pledges.
• Act as service liaison for the department with outside second party financial processing outlets. Develop relationships with affiliates of second party institutions, i.e. bank personnel, to expedite any processing issues or errors that may arise if steps are taken that are outside of existing contract language for processing procedures.
• Quickly become accustomed to gift processing practices and assume responsibility to research and provide copies of gift documentation as it is requested by the office of Accounting and Business Services for general questions and during any scheduled audit operations.
• Coordinate receipting process and generate pledge reminders and gift reports.
• Provide general support to the department and respond to inquiries from across the division and campus.
• Assume full responsibility for producing accurate, timely, and solutions-based work at all times, especially during the department’s high-volume peak periods.
• Field general donor questions to main phone lines and monitor team e-mail inbox and respond accordingly.
• Assist with donor record updates and data entry, and respond to database requests.
• Utilize independent prioritization and organization skills.

Minimum Requirements:

• Post-high school education preferred
• Training or experience equivalent to five years of increasingly responsible work experience in a senior support role or related education.
• Demonstrated attention to detail including exceptional proofreading and deadline management skills
• Two years in Accounting field or one year experience with data entry database utilization.
• Advanced experience working with computer database systems, word processing and spreadsheet software.
• Knowledge and experience with Mail Merge is a plus.
• Must be customer-service and team oriented.
• Ability to communicate effectively and build relationships with donors, students, colleagues, faculty members, and public entities.
• A strong team orientation with a strong habit of collaborating, but also capable of working independently on projects with minimal supervision
• Understanding of and respect for confidential information. Exemplary commitment to adherence to university privacy and data security processes
• Commitment to the Mission, Vision, and Values of the University of San Francisco

Job Type: Full-time

Pay: $30.28 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in San Francisco, CA 94117

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