Program Associate, Office of Military and Veteran Student Services
Full Time
Foggy Bottom, DC
Posted
Job description
Posting Details
I. JOB OVERVIEW
Job Description Summary:
The Office of Military and Veteran Student Services (MVS) team works to provide military-affiliated students with top-quality customer service, timely and accurate benefit processing, and community-building programmatic activities. The Program Associate works in a collaborative team to process Department of Veteran Affairs and Department of Defense education benefits.
The Program Associate is the primary contact for all internal and external scholarships, tuition awards, and educational supplements for GW military and veteran students to include the Yellow Ribbon Program (YRP), Tuition Assistance, Learning Supplements (LS), and the Pat Tillman Foundation. This position is responsible for program management regarding the application of funds to student accounts and managing the open and closed budgets. The Associate represents the office to internal and external constituencies regarding financial aid given to military and veteran students, including the annual YRP proposal.
This position will also be responsible for being the primary point of contact for the Department of Veteran Affairs Compliance Surveys and issues and Department of Defense education benefits. The Associate will supervise the Program Assistant(s) and assigned graduate fellow(s). The incumbent should demonstrate attention to detail, excellent oral and written communication skills in a student-centered environment, and a commitment to diversity and providing access to higher education for military students.
Reporting to the Director of MVS, the incumbent is responsible for the following:
The Program Associate is the primary contact for all internal and external scholarships, tuition awards, and educational supplements for GW military and veteran students to include the Yellow Ribbon Program (YRP), Tuition Assistance, Learning Supplements (LS), and the Pat Tillman Foundation. This position is responsible for program management regarding the application of funds to student accounts and managing the open and closed budgets. The Associate represents the office to internal and external constituencies regarding financial aid given to military and veteran students, including the annual YRP proposal.
This position will also be responsible for being the primary point of contact for the Department of Veteran Affairs Compliance Surveys and issues and Department of Defense education benefits. The Associate will supervise the Program Assistant(s) and assigned graduate fellow(s). The incumbent should demonstrate attention to detail, excellent oral and written communication skills in a student-centered environment, and a commitment to diversity and providing access to higher education for military students.
Reporting to the Director of MVS, the incumbent is responsible for the following:
- Manages funds received annually from the Department of Veterans Affairs.
- Serves as the primary point of contact for the Department of Defense Tuition Assistance program.
- Works collaboratively with the Student Accounts Office, Undergraduate Financial Aid, and the Office of Graduate Assistantships & Fellowships to ensure timely, accurate, and efficient processing of received funds.
- Validates and verifies all payments received; processes all over-payments and “school debts” due to changes in student schedules in a timely and accurate manner.
- Serves as the chief School Certifying Official leading certification of GW students with military experience.
- Performs certification duties in a timely fashion and as required by GW and the VA.
- Works in conjunction with colleagues in the Office of the Registrar and Student Financial Assistance.
- Verifies and validates veteran benefit forms, including those related to funding and/or course registration, required by GW and the VA.
- Manages communication strategy related to all inquiries and, corresponds with Veterans and Distance Education students, and tracks student contact to ensure that timely, regular, consistent communication is maintained.
- Makes recommendations to policy and procedure in response to evolving federal and local regulations regarding veteran benefits.
- Conducts outreach to other GW stakeholders, such as all financial aid offices across the university, in order to assist in maintaining standard operational efficiencies.
- Ensures that all departments understand GI Bill functions and how to best apply for scholarships.
The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent performs typical duties that are mostly administrative in nature and operates under the general or limited supervision of the Director of MVS. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
- Experience as a School Certifying Official
- Experience in student or financial services
- Experience working with veterans and/or military personnel
- Demonstrated knowledge of Veterans Affairs benefits and financial aid systems
- Customer service experience
- Exceptional organizational abilities, verbal and written communication abilities, and fine attention to detail
- Demonstrated commitment to diversity and inclusion
Typical Hiring Range
Commensurate with Experience
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
Division of Student Affairs
Family
Academic Affairs
Sub-Family
Program Administration
Stream
Individual Contributor
Level
Level 1
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday through Friday, 9 a.m. to 6 p.m.
Will this job require the employee to work on site?
Yes
Employee Onsite Status
In-Person
Telework:
No
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S011822
Job Open Date:
01/17/2023
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.