Program Overview

Home Match helps communities meet three important goals: empowering aging community members to stay in their chosen homes; creating affordable places to live; and combating social isolation. We create affordable housing options for our local workforce, retirees and students while simultaneously preventing the displacement and/or homelessness of the elders in our community. Both Home Providers and Home Seekers receive social and economic benefits through the reciprocal dynamics of home sharing.

Job Description

The Home Match Director of San Francisco leads the program in meeting its goals and objectives. The Program Director supervises the team, implements strategies to meet grant objectives, and oversees portfolio of participants.

The Program Director must feel comfortable working with a diverse set of individuals, cultures, and circumstances. Fluency in Spanish or Mandarin or Cantonese is desirable and requires flexibility in hours including occasional evening and weekend work. Work is performed on site in San Francisco office and in the community.

Responsibilities

• In consultation with the Senior Director, establish and achieve annual goals and objectives
• Become an expert in the Home Match program and be comfortable discussing other Community Services programs as well as the Front Porch mission
• Model a high degree of customer service to funders and participants, with teams responding quickly and professionally to all inquiries
• Direct, support, and cultivate/mentor staff
• Develop and implement an outreach plan to promote the program
• Lead the matching and home sharing process for a portfolio of program participants
• Conduct follow up mediation services as needed, to assist clients in maintaining a successful match
• Use creativity to determine effective new, online and offline methods of conducting outreach and engaging with Home Match participants
• Use online tools to track and analyze program data; ensure all data is entered accurately and in a timely manner
• Continually seek opportunities to strengthen and/or expand the program and its impact
• Contribute to the sustainability of the program, working with the organization’s Foundation
• Oversee program budget
• Evaluate, implement, monitor, measure and report on program metrics and grant objectives
• Occasional evening and weekend work required
• Other duties as assigned

Knowledge, Skills, and Abilities

• Self-motivated, curious, results-oriented, and caring individual that works well independently and with a team
• Ability to speak and write fluently in Cantonese, Mandarin or Spanish desirable
• Proven track record, meeting programmatic goals, building impactful partnerships, and securing funding or achieving a sales quota
• Excellent organizational and time management skills, flexibility, and demonstrated experience in successfully managing all aspects of program operations
• Have a sense of urgency; understand program priorities; be prepared to inspire and lead team
• Provide culturally competent services and work with a diverse set of individuals in an empathetic and non-judgmental manner
• Active listening, strong verbal and written communication, and public speaking skills
• Proven track record in forming and maintaining relationships providing customer service with community-based organizations, community leaders, elected officials, and funders
• Established network in San Francisco and knowledge of local housing challenges is desirable
• Adept with or able to quickly learn new technology systems and online platforms.

Education and Qualifications

• Bachelor’s or Master’s degree preferred with 4 year's relevant work experience OR 8+ plus years of relevant experience with/without a degree.
• Past roles could include outreach, fundraising, sales, business development, customer service, real estate, program coordination, management, or social services
• CA Driver’s License- driving to various sites required