• Associates Degree preferred in Business Administration, Management, Health or Human Services. Strong communication skills (oral, written and platform) and sensitive to employee and Consumer confidentiality;
• Ability to interact with employees, Consumers, Management and various Regulatory Agencies. Sensitive and ability to work with tight deadlines in order to conclude investigations and support other requests as assigned by the Director;
• Complete ODP course to become a state certified investigator within 6 months of hire.
• Valid driver’s license and good driving record; will be required to travel to the State of Delaware, to Central Pennsylvania and throughout our Programs in Southeastern Pennsylvania; May require working weekend hours to close an investigation or complete quality management projects;
• Excellent organizational skills, quantitative, analytical and computer skills. Demonstrated administrative skills to prepare correspondence and presentations in Micro Soft Office Software Programs;
• Strong data entry skills to input incident reports with accuracy. Willingness and ability to perform filing and data entry on a daily basis. Responsible for typing and filing Investigation Reports and their summary. Position may require the ability to stand and sit for long periods of time;
• Strong presentation skills, interpersonal and problem-solving skills and ability to work independently and as part of a team;

Summary of Responsibilities:

• Summarize investigation reports and incident reports for trend studies and analysis;
• Conduct certified investigations
• Participates in the Administrative Review Committee as the assigned Investigator for review and analysis of the investigation findings;
• Tracks and follows up with Plans and Recommendations to include but not limited to the following:
  • Special Projects assigned by the Director of Quality Management / Incident Management;
  • Corrective Action Plans
  • Quality Assurance/Insurance non-compliance concerns;
  • Implementation Plans as the results of Committee recommendations;
  • Quality Assurance Checks for all homes assigned;
  • Complete internal Quality Management Tools after each visit to our Programs.
• Minimum of two (2) year’s experience working with individuals with disabilities preferred;
• Ability to manage confidential and sensitive information.