Company Profile
RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management.

RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We’re always looking for people who are passionate about making a positive change in healthcare to join our team.

In line with our mission, we are looking to recruit a Program Manager to join our team.

The Role

The Program Manager will have day to day responsibility for leading in the delivery of complex multi-faceted programs of work, taking specific responsibility for leading and managing the market entry of our Workforce management products into the North American market. This will include direct responsibility for ensuring the introduction of effective programmatic governance, tracking and reporting. The Program Manager will work with a wide variety of business and customer stakeholders, to support high quality program delivery.

Key Responsibilities

• To work and build relationships with functional leaders across RLDatix to ensure effective program delivery

• To support the timely and effective mobilization of program organisations and delivery teams to ensure the effective program delivery and benefits realization, including establishing governance forums, defining roles and responsibilities and holding key program members to account

• To lead on the design, implementation and management of programs under their day-to-day management

• To manage all aspects of Program Governance, Control and Quality, including the establishment and management of programme related meetings and forums (SteerCos, Team meetings etc) to ensure program benefits are realized

• To support the definition of appropriate KPIs and Success Criteria against which program delivery and benefits realization can be measured

• To have direct responsibility for the coordination, processes and controls that support effective delivery in partnership where appropriate with customers and other business functions (Product Management, Services, Support, Sales, Marketing, Finance etc)

• To provide accurate and timely reporting on all aspects of Programs, ensuring risks and issues, dependencies etc are appropriately managed, identified, controlled and where appropriate mitigated

• To work with other business functions to deliver consistently high-quality customer experiences

Work with others to…

• Establish and run effective governance, drive decision making, identifying, and removing obstacles to progress, resolving any conflicting stakeholder issues

• To manage performance, enable timely intervention and ensure awareness across related business functions

• Manage the program to deliver objectives and business outcomes; identifying and managing risks, issues, and dependencies; devising mitigating actions where required; and effectively escalating where necessary

• Make operational recommendations on and ensure effective financial management, and return on investment

• Aid in the effective governance of plans, budget, and scope, ensuring clear responsibility and accountability for the delivery of the programme to time, cost & quality requirements

• Aid in the management of the inter-relationship with Customers and the wider business

• Apply RLD values in all day-to-day activities

Core Competencies:

• Communication – Ability to communicate effectively and develop relationships with customers and colleagues is very important up to C-Suite. Successful candidates must be able to demonstrate effective communication, both orally and in writing, with colleagues and customers including providing case updates.

• Analytical - Producing reports that provide insight into performance that enables effective decision making and continuous improvements

• Delegation and Leadership – Ability to delegate, motivate, develop, coach, and inspire a diverse team to deliver. Has sufficient gravitas to deliver positive, high impact business outcomes and change.

• Team Player - Will need to be team players who enjoy working in a team environment and working with others to solve issues.

• Problem Solving and Decision Making – Gathers, verifies, and assesses all appropriate and available information to gain an accurate understanding of situations at pace. Considers a range of possible options, evaluating evidence and seeking advice where appropriate. Makes clear, timely, justifiable decisions.

• Well organized – good time management and ability to prioritise, able to effectively manage multiple project / program activities simultaneously

• Building Relationships – Ability to develop effective relationships with colleagues and customers and respond appropriately to feedback.

• Understanding RLDatix – Aware of RLDatix strategies, policies, and procedures. Aware of how the organization operates. Including how the existing UK business and the US business operate in tandem.

• Innovation, Flexibility and Adaptability – Undertake tasks with a positive attitude and respond well to management and colleague requests. Must be prepared to meet business goals and respond well to change.

Skills and Experience

• Demonstrable Portfolio, Program or PMO experience and software / systems projects and change management

• Demonstrable track record, and sufficient gravitas and experience, to deliver positive, high impact business outcomes and change.

• Experience of establishing a Portfolio Management function in a Software context business is highly desirable

• PMO / Project Management related qualifications highly desirable i.e., Agile, MSP, Prince2

• Working in the technology sector highly desirable

• Sound MS Office skills (Word, Excel, and PowerPoint)

Package and Benefits
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.