Job description

Sylvan Learning Center of Mission Viejo

The Program Manager is responsible for delivering a high quality personal customer experience by ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met. To ensure a personal learning experience, the Program Manager monitors student performance, meets regularly with families, and connects with school teachers to help ensure the application of skills learned in the classroom.

The Program Manager also observes and coaches the teaching staff, ensuring robust instructional experiences. When the Center Director is unavailable or not in the Center, the Program Manager serves as the point-of-contact for customers and manages Center operations. The Program Manager also communicates with the Center Director regularly to ensure quality and consistency of the customer experience.

ESSENTIAL JOB FUNCTIONS

• Observes and coaches instructional staff on a regular basis to ensure that teachers follow Sylvan’s Instructional Management guidelines and deliver instructional sessions that are balanced and robust
• Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan
• Sets weekly goals with Center Director to drive sales growth
• Selects and hires teachers, ensuring that all new staff meet Sylvan hiring standards
• Ensures that all teachers are trained and certified to deliver Sylvan programs
• Schedules and manages teaching staff to meet Center needs and to control labor costs
• Partners with Center Director to run day-to-day operations including customer account management
• Motivates and develops staff by providing ongoing learning opportunities
• Ensures initial and ongoing progress assessments are administered according to Sylvan standards
• Ensures that all staff who administer assessments are trained and certified
• Monitors student progress to ensure goals are achieved and ongoing family needs are met
• Establishes and maintains ongoing communication with classroom teachers to ensure Sylvan programs meet student and family needs
• May also be required to make school visits, establish and maintain relationships with schools for partnership and marketing purposes
• Checks students in and out of the Center with particular attention to student safety and well-being
• Greets and assists students, parents, and potential customers according to Sylvan standards
• Maintains a clean and safe learning environment for our students

KNOWLEDGE PREFERRED

· Bachelor’s Degree in Education or related field

· State or provincial teaching credentials (current or expired)

· Minimum of one or two years of teaching experience preferred

· Knowledge of current educational policy

· Previous retail and/or sales experience preferred

· Familiarity with instructional technology and tablet computers

· Experience using Microsoft Word and other standard business applications used by the Center

· Knowledge of general office equipment such as copiers, printers, and office phones

· Experience using social media (Facebook, Twitter, etc.) preferred

SKILLS AND ABILITIES REQUIRED

· Proven ability to engage, motivate, and inspire students to learn

· Proven ability to supervise, coach, and develop teachers/instructional staff

· Strong customer service, interpersonal, and communication skills

· Strong analytical and problem solving skills

· Proven ability to discuss and sell Sylvan products and services to new and existing customers

· Strong organizational skills; Proven ability to manage multiple tasks and be flexible

· Self-sufficiency in ownership of work and tasks

· Proven ability to communicate effectively in writing as appropriate for the needs of the audience

· Ability to work collaboratively; Strong team player

· Ability to work a flexible schedule, including evenings and weekends

· Ability to occasionally lift and/or move up to ten pounds.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We are practicing distancing, limited capacity, encouraging face masks, hand sanitirzer, no waiting in lobby, wiping down everything each hour, plexiglass shields between students and teacher, etc.

Ability to commute/relocate:

• Mission Viejo, CA 92692: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.