Summary: The Freedom from Trafficking program (FFT) seeks to create a world free from slavery by 1) providing comprehensive, trauma-informed, strengths-based, and culturally appropriate services to survivors and their families; 2) participating in the anti-trafficking learning community—mutually sharing expertise and supporting both new and established anti-trafficking stakeholders; and 3) advocating for policies that serve to protect and empower survivors, victims, and potential victims of trafficking. The Program Manager will supervise the case management team including staff, interns, and volunteers and oversee service delivery to ensure quality services are provided.

Essential Duties and Responsibilities:

• Provide direct oversight of quality service delivery and programming—including:

  • Provide monthly supervision and ongoing support to FFT staff, interns and volunteers;

  • Recruit and provide initial and annual training to volunteers;

  • Remain current in the field of service through professional development activities, as approved by the Director;

  • Maintain and update policies and procedures relative to contractual obligations, Heartland Alliance Philosophy of care and industry best practice;

  • Contribute to the development of proposals to secure government and private funding to support programming; and

  • Conduct regular audits to ensure the program remains in compliance with all internal and external requirements and standards

• Develop and maintain external relationships with other appropriate groups on behalf of the organization.
• Conduct outreach and training with community partners and stakeholders as needed

• Submit required reports and documentation in a timely manner
• Provide crisis intervention when necessary, including involving Child Protective Services.

• Actively pursues professional development opportunities such as workshops and education programs

• Participates in regular supervision meetings with immediate supervisor

  Leadership Competencies – In order to perform the job successfully, and individual should demonstrate the following competencies:

• Strategic Agility - Sets a vision and creates strategies in the midst of a complex, uncertain, and changing environment; Thinks big picture to make long-term decisions; Thinks innovatively to improve processes and services; Inspires innovative thinking and helps the organization adapt to change and face adversity.

• Communication - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

• Teamwork & Collaboration - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens) and synthesizes information; Communicates in an inclusive and respectful way; Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff, partners, funders); Represents HA externally with the power to inspire and influence others.

• Managerial Courage - Challenges group-think and creates an environment welcoming diverse perspective; Identifies, diffuses, and rectifies unethical, unsafe, or uncomfortable situations; Engages in courageous communication and critical thinking to balance differing views across teams and the organization; Manages challenging situations and conflicts in a professional manner even if it requires an unpopular stance.

• Talent Development - Builds capacity of future leaders and empower teams; Leverages unique backgrounds, experiences and strengths to develop a cohesive team and create an inclusive environment; Manages employees with understanding and empathy (i.e. displays emotional intelligence); Supports employees’ well-being by understanding and working to address work stress and vicarious trauma; Provides timely feedback that is authentic, direct, and actionable.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience:Master’s degree and two years of relevant experience; or a Bachelor’s degree and four years of relevant experience, and demonstrated leadership abilities, is required. Supervisory experience is required. Experience in human trafficking and/or working with survivors of trauma is strongly preferred. Language Skills: Bilingual ability in English and Spanish is strongly preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence.

• Other: Ability to successfully pass a criminal background check. Ability to travel independently throughout relevant region.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear.

• While performing the duties of this job, the employee is frequently required to sit.

• While performing the duties of this job, the employee is required to travel both local and out of state for the purpose of conducting home visits.

• While performing the duties of this job, the employee is occasionally required to stand and walk.

• The employee must occasionally lift and/or move up to 20 pounds.

• The employee is frequently required to reach with hands and arms.

• Specific vision abilities required by this job include ability to drive and visually monitor program participants.

  
  

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.