Site/Program: Safe Sleeping Village

Reports to: Director of Housing & Shelter Programs

Compensation: $65,000-73,000 annually, plus medical, dental, vision, LTD, life insurance, and optional commuter benefits, FSA, & retirement

Schedule: Full-Time Exempt position (with occasional evening or weekend hours as needed)

Full-time. Benefits include medical, dental, vision, acupuncture, mental health Teladoc, Long term disabilities, and Life insurance; generous vacation, sick leave, winter recess, and holidays; Pre-tax Flexible Spending Account, commuter benefits, and 401(K).

.

To Apply: Visit https://dscs.isolvedhire.com/jobs/ to apply. Resumes submitted without a cover letter will not be considered.

About the Organization:

Dolores Street Community Services (DSCS) nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Program and Position Summary:

The Dolores Safe Sleep Village was opened in September 2020 due to the COVID pandemic. It is one of nine different programs operated by DSCS. The Dolores Safe Sleep Village is and emergency shelter program serving a COVID unknown population. The Safe Sleep Village consists of more than 40 client and outdoor tent spaces and is located in the Mission neighborhood. Please note this is an outdoor position. We require all staff to be up-to-date with COVID vaccination record.

Duties & Responsibilities:

Program & Facility Oversight and Administration

• Provide day-to-day oversight for all functions
• In coordination with the Director of Housing and Shelter Programs, develop & maintain all program policies and procedures, incorporating staff and resident input
• Assist the Director of Housing and Shelter Programs with program planning & implementation, including assessing and improving program quality
• Ensure compliance with all governmental regulations, loan agreements, contracts, and other funding and legal requirements
• Research industry best practices and modify service delivery, as appropriate
• Coordinate program budget and contracts with the Director of Housing/Shelter, including reviewing and approving expenditures and submitting invoices to finance department in a timely manner
• Provide data to the Director of Housing/Shelter for government and funders reports, including developing and implementing data collection systems
• Facilitate monthly community meetings to address client questions, needs, and concerns
• Establish and maintain linkages with relevant government agencies, including the Mayor's Office of Housing and Community Development, and the SF Human Services Agency; and community groups such as the Local Homeless Board and the Homeless Emergency Service Providers Association
• Along with the Director of Housing & Shelter, maintain linkages and serve as a liaison with program partners and other shelter programs
• Respond to client complaints and shelter emergencies, as needed
• Engage in advocacy activities related to maintaining and improving services for clients, as time and other duties allow
• Perform other duties related to program &facility oversight and administration as assigned

Personnel: Hiring, Training and Supervision

• Provide direct supervision to Operations Managers, Shelter Monitors, and Case Managers
• Recruit, hire, train, supervise, and evaluate qualified staff; develop and foster teamwork and collaboration; and take personnel actions as appropriate in coordination with the Director of Housing and Shelter Programs
• Facilitate semi-monthly staff meetings to share information and troubleshoot with staff
• Review and approve timesheets on a bi-monthly basis and ensure timely delivery to Bookkeeper
• Approve staff requests for time off according to the Leave Request Procedures
• Perform other personnel-related duties as assigned

Other Organizational Duties

• Participate on the agency's Strategic Leadership Team and other agency committees as needed
• Conduct business in accordance with the DSCS Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
• Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Commit yourself to treating each community member with respect and dignity
• Perform other duties as assigned

Qualifications/ Experience:

Management

• Bachelors degree or equivalent experience and three years of experience in program management
• Ability to monitor and manage government contracts and budgets
• Two years experience supervising staff
• Experience in establishing and managing administrative systems
• Knowledge of social services resources in San Francisco
• Bilingual Spanish/English (verbal and written) required

Programming

• Experience working with people from diverse backgrounds including immigrants and the LGBTQ community
• Experience in the fields of affordable housing, supportive housing, and/or homelessness
  

Other

• Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus
• Excellent skills in written and oral communication, conflict mediation, and meeting facilitation
• Ability to read financial statements and manage budgets.
• Ability to work independently and manage time effectively
• Ability to work some evenings and weekends as required by program needs
  

Dolores Street Community Services is an equal-opportunity employer and seeks applicants of the greatest diversity possible, including women, people of color, lesbian/gay/bisexual/transgendered individuals, and persons with disabilities, including HIV.