The YMCA of the Pikes Peak Region is looking for an experienced and passionate Operations Director to join our team! This position is for a self-directed, innovative, and creative person. The ideal candidate must have a demonstrated track record of delivering high-quality programs, combine with the ability to manage the administrative components of the job. Strong organizational and time management skills are necessary to ensure that members have a high-quality experience at the Y.

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. Along with the Executive Director, this position will help develop, organize and implement high-quality YMCA and community programs to enhance the resident and program participant's YMCA experience. This candidate will support HOA/Metro District recreation centers in the development, supervision, and administration of community events. The Operations Director will also be responsible for promoting long-term involvement through a variety of exceptional programs, events, and services that results in nurturing the potential in children (youth development), supporting residents in their wellness journey (healthy living), and driving advocacy and community awareness (social responsibility). This candidate will also serve as the liaison between the HOA/Metro District recreation centers and the association office with regard to all financial transactions, development, grants under $2500, information technology, P.O. tracking, payroll, Daxko refunds, and human resources.

We are looking for an Operations Director for our Banning Lewis Recreation Centers

OPERATIONS DIRECTOR REQUIREMENTS:

• Must be at least 21 years of age
• Bachelor's degree in human services, social services, recreation, business or three years of general work experience or a combination of education and work experience in related field.
• Three or more years of program management experience, preferably in a YMCA or other not-for-profit agency
• Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fund-raising
• Ability to establish and maintain collaborations with community organizations
• Must have good interpersonal skills, public relations, and communication skills via telephone and in writing and have sound and independent judgment
• Must have previous experience with hiring, supervision & development of staff
• Experience with computers including word processing, database software and spreadsheets
• Strong skills are necessary in supervision, management, expense control, public relations, promotion, public speaking, written and verbal communication skills, fundraising and record-keeping
• Must have the ability to effectively communicate with members, staff, peers, volunteers and supervisor

OPERATIONS DIRECTOR RESPONSIBILITIES:

• Provide upscale resident service experiences for current and potential residents
• Promptly address resident requests and concerns by actively listening and resolving complaints
• Work in partnership with community developer and other contractors to ensure resident experiences and facility cleanliness/maintenance is of superior quality
• Manage center’s social media pages and monitor partner’s pages for resident feedback and concerns
• Acquire extensive knowledge of the community, housing developers, and contractors to direct residents to appropriate entity based on their need or concern
• Understand resident needs and provide them with personalized solutions
• Directs and supervises program activities and community events to meet the needs of the community and fulfill YMCA objectives
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Establishes new program activities and expands program within the community in accordance with partner expectations and strategic and operating plans.
• Develop, administer, and supervise community events, special interest classes, court facilities, and facility rentals.
• Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
• Develops and maintains collaborative relationships with community organizations.
• Establish, improve, and maintain harmonious relationships by meeting individually with key community members who assist in developing and continuing programs and events.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates use of facilities for program activities and events.
• Assists in YMCA fund raising activities and special events.
• Models' relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in timely manner.
• Compiles program and facility usage statistics. Monitors and evaluates usage and participation
  in program.
• Works with center staff to identify current needs for volunteers, maintains volunteer’s files, coordinates marketing of volunteer opportunities, ensures the tracking and reporting of volunteer hours, and coordinates volunteer orientation, development and recognition programs.
• Assists staff and serves as the point person at the center for software and business questions.
• Manages the payroll and maintains any necessary employee records for center employees. Reviews, enters and processes payroll information for center, including timesheets, labels and time entry. Reviews use of time off (holiday, sick leave and PTO) hours, and ensures correct payment.
• Works directly with the Association Human Resources Office to complete and manage new hire paperwork for center.
• Works directly with Association Finance Office to manage the preparation of billings and receipting for all accounts receivable and accounts payable payments. This also includes other income monies, including contract deposits and staff charges.
• Understands and assists center staff with all Financial Programs including monthly income and expense reports, ensuring Daxko refunds have been approved by director, reviews the daily cash reconciliation, accurate and reported in a timely manner, responsible for, and ensuring adherence to all financial guidelines.
• Works directly with the Financial Development Office to provide administrative support to the Center Executive and systems for annual fundraising campaign and other committees as assigned.
• Provide backup support for programs and events that may be short staffed
• Assist with developing long range plans for facilities and programs
• Administer regularly scheduled staff meetings for staff, and attend other staff meetings as directed by the Executive Director of Metro Districts/HOAs
• Maintain a safe and orderly environment in all areas of the facility by conducting facility patrols to identify maintenance concerns, facility cleanliness, safety, and security. Write work orders and report facility maintenance concerns to the appropriate partner, contractor or Y staff,

FULL-TIME EMPLOYEE BENEFITS

• Free Family Membership
• Program discounts:
  • 50% off – Personal Training, Private Swim Lessons, Resident Camp
  • 100% off – Before & After School Care, Day Camp, Swim Lessons, Sports, Enrichment and Ignite/Small Group training
• Generous retirement benefits - 12% after eligibility is met
• Employee Assistance Program
• Paid Vacation, Sick and Personal Days
• Medical, Dental & Vision Insurance
• Disability Benefits
• Life Insurance

CHILD ABUSE PREVENTION:

Support the YMCA of the Pikes Peak Region’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required

The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

The YMCA of the Pikes Peak Region is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The YMCA of the Pikes Peak Region is a Drug and Alcohol-Free work environment

Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

We will be accepting applications for this position through September 22, 2022