Position Summary

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical, 15% Adult Basic Education, 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

Green River College is committed to enhancing and supporting a diverse campus environment, incorporating principles of equity in order to promote inclusive practices. Diversity is understood in terms of intersectional identities defined by culture, race, ethnicity, sex, gender, sexual orientation, social class, disability, religion, veteran status, immigration status, and age. Given the diversity of our student population and service areas, we encourage applications from faculty, staff, and administrators with demonstrated experience and expertise in supporting, sustaining and serving people from a wide range of backgrounds and collaborating effectively with others.

POSITION SUMMARY:

TRiO Student Support Services is a federally funded program designed to assist students seeking transfer degrees, and aims to help increase retention, graduation, and transfer rates of students who are low-income, first-generation, and/or have a documented disability.
As part of the TRiO SSS team, the Program Support Supervisor is crucial to maintaining compliance with Department of Education requirements for data accuracy, participant eligibility, and service documentation. Under general supervision, this position will perform work requiring knowledge and experience specific to the TRiO program including informing campus partners and students about the TRiO program and eligibility criteria; reviewing applications and communicating with applicants to obtain missing and additional information necessary to assess eligibility; consulting on applicant acceptance and informing students of application decisions on behalf of the TRiO Director.

Recognizing the additional barriers that first-generation, low-income, and students with disabilities face as they pursue higher education, the TRIO program is available to assist students with all manner of academic and personal challenges. The Program Support Supervisor triages student requests and questions and refers students to appropriate campus and community resources. It is essential that the candidate for this position communicates in culturally responsive and compassionate ways in both spoken and written formats. As serving students with disabilities is a priority, there will be a clear focus on creating accessible services, content, and programming.
The Program Support Supervisor is involved in all aspects of the TRiO Student Support Services program. This position will involve frequent collaboration with other team members to develop, implement, evaluate, and grow TRiO programming, policies, and services.

Position Responsibilities

General Duties

• Serve as primary contact for program eligibility and participation for prospective students and campus community
• Engage in evaluation of department and college systems, policies, and procedures to identify areas of improvement in equity of student access and barriers to retention and completion
• Facilitate and/or participate in student recruitment and programming activities
• Coordinate department administrative duties; including event management, front desk coverage, travel arrangements, purchasing, etc.

Communication

• Promote program and Green River dates, deadlines, events, etc. via multiple communication platforms including Canvas, email, text messaging, TRiO Social Media accounts, TRiO website, and printed materials
• Collaborate with College Relations and TRiO team to create and maintain marketing, promotional, and informational materials

Data Accuracy, Record Keeping, and Reporting

Diversity, Equity, and Inclusion Responsibilities

• Articulate the college, division, and department’s commitment to diversity, equity, and inclusion and the reasons for its importance
• Promote an equitable and inclusive campus and department climate in which concerns are addressed effectively, and team members are held accountable for problematic behavior
• Contribute to a collaborative team environment that fosters respectful relationships and celebrates the diverse social identities of its members
• Be and remain actively involved in advancing diversity, equity, inclusion, and racial justice, to include active participation in department, division, and campus-wide workshops, committees, and learning opportunities

Related duties as required to support the goals, objectives, and mission of the department, division and college.

Qualifications

Preferred Qualifications:

• Bachelor or higher degree and three years of experience in program support in an office or educational setting OR equivalent combination of education and experience
• Experience in college student support services office
• Worked with or have a personal background like that of TRiO SSS eligible students (first generation to college, meeting federal low-income guidelines, and/or have a documented disability)
• Bilingual in one of the top 5 languages in Green River’s service area: Spanish, Vietnamese, Chinese, Somali, Russian, or Ukrainian
• Experience with PeopleSoft/ctcLink or similar Student Information System

Supplemental Information

Required Training:

• Non-discrimination
• Ethics
• Child Abuse and Neglect
• Safety Orientation
• Title IX
• Procurement 101
• Campus Safety Authority (CSA)
• FERPA
• TRiO Legislation and Regulations

Working Conditions:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation

• Frequent repetitive arm, hand, and finger motions

• Frequent use of computer and exposure to terminal screen in performing work assignments

• Work in an office setting with frequent interruptions and demands on time, while meeting department deadlines

• May need to carry, lift or move equipment/supplies up to 25 lbs

• General work schedule: Monday-Friday 8am-5pm with a one-hour lunch, occasional pre-scheduled evening and weekend work may be required

• Eligible for up to 20% remote work

Attach the following with your completed on line application and responses to the Supplemental Questions (located under the tab titled "Supplemental Questions") to be considered for this position. Should you have any difficulties uploading the below documents, please contact Neogov tech support at 1-855-524-5627 Mon-Fri 6 a.m. – 6 p.m. pacific time.

• A cover letter which specifically describes how you meet each QUALIFICATION
• Resume
• Supplemental Questions

All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)

Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.

EQUAL OPPORTUNITY EMPLOYER: Green River College does not discriminate on the basis of race, creed, color, national origin, gender, gender orientation, age, marital status, religion, disability, genetic information or on any other unlawful basis. The college is committed to preventing and stopping discrimination, including harassment of any kind and any associated retaliatory behavior.

The following person has been designated to handle inquiries regarding the non-discrimination policies: Vice President of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320. To receive this information in an alternate format, please contact Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.

More than Just a Paycheck!
Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement and dental plans through the Public Employee Benefit Board, and most classified staff members will participate in either WA state’s PERS 2 or PERS 3 retirement programs. Other benefits include sick and vacation leave, staff training, paid holidays, and the opportunity to participate in the tuition-waiver program. We also offer an on-campus fitness center.

Health Benefits:
Medical, dental, life and long term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board.