Culture-Based Interiors (CBI Group)

https://www.cbi-office.com/

Project Coordinator

Do you have a passion for customer service? CBI Group is a rapidly growing office furniture and office design provider looking to hire a Project Coordinator in Austin, Texas. This is an exciting opportunity to work with a close-knit Project Management team to create a phenomenal client experience with communication and project execution beyond industry standards. This role is based in Austin, Texas.

We offer a competitive salary for this Project Manager position. You will also be eligible for a strong benefits package including health, dental, vision, a 401(k) plan, public holidays, 14 days of personal paid time off (PTO), and one bonus day for your birthday or volunteer day; plus, a great company culture!

ABOUT CBI GROUP

Our faster-and-better-for-less approach along with our win/win culture and our strategic supply chain advantages make CBI Group the office furniture provider of choice for companies all over Texas and North America. Whether it is 10 offices or 10,000 offices, our commitment is to provide complete satisfaction. Our only goal is to help our customers choose the very best office furniture for their brand, budget, and culture.

Our team is made up of ambitious, forward-thinking people who believe in the company goals and culture. We seek first to understand before being understood, and always support our team members. We are all actively engaged in the success of our business with an unrivaled commitment to excellence in everything we do. We are a continuously learning company with lots of opportunities for growth. If you feel you would be a great fit, we'd love to talk!

POSITION SUMMARY

The Project Coordinator is part of the Project Management team, where the goal is to create a phenomenal client experience with communication and project execution beyond industry standards. This is achieved by creating proactive communication, accelerated follow up, anticipating concerns and resolving issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain constant communication with customers on open projects
• Enter sales orders after customer sign-offs
• Purchase custom items when needed
• Sending and monitoring invoices
• Work with Install Leads, Warehouse personnel, and customers to schedule installs and maintain communication to minimize preventable reschedules.
• Ensure all project information is updated live as changes and updates occur and that it is accessible by all pertinent team members.
• Communicate with customers on a weekly basis to update them on the project status.
• All customer emails to be responded to expeditiously.
• Work collaboratively with cross functional team members in various departments for customer success.
• Continuously review, analyze, and recommend to the Client Experience Manager changes and enhancements to improve operating efficiencies and business expansion.
• Work seamlessly in a fast-paced environment.
• Work in an organized manner with attention to detail, follow-up, communication, and professionalism.
• Serve as primary customer contact during project implementation and manage issues in an efficient manner.
• Participate in status meetings and reporting (i.e. tracking timeline, scope, and project alignment).
• Coordinate with client's onsite requirements as needed
• Meet with Director of Project Operations regularly to review status of all open orders and punch items.
• Other duties as assigned by management

MINIMUM QUALIFICATIONS

• 
  College Degree in Business related field preferred but not required
• High school diploma or equivalent
• At least one (1) year of experience in a client facing role
• Project management experience is a plus
• Must be highly organized and able to manage multiple projects and clients with different timelines and demands

Preferred Skills:

• Strong communication skills and a passion for customer service.
• Strong desire to go above and beyond to ensure client satisfaction.
• Strong Excel Skills.
• Ability to professionally communicate via phone, email and in person.
• Ability to effectively prioritize tasks to guarantee all projects are successfully completed
• Ability to determine urgency in required situations and act accordingly.
• Willing to learn new skills.
  

Position: Project Coordinator

Status: Full Time

Schedule: Monday - Friday / 7:30am - 4:30pm

Reports to: Director of Project Operations

If you think you have the drive, skills, and experience to join the team, we want to speak with you! To apply, upload your resume, portfolio, and/or any applicable links to: https://cbioffice.applicantpro.com/jobs/

EEO Information

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

https://www.cbi-office.com/