EnterSource is a nationally recognized sales, service and installation company, but more than that, we are a team of talented and bright “A” players who are looking to hire more “A” players to our growing business. EnterSource is a company that offers so much more than great pay and benefits. We offer, encourage, and help you craft your own path to greatness. We are headquartered in Shelbyville, TN. We specialize in the installation of in-home service solutions. While we call Tennessee home, we provide services throughout the nation.

We are excited to announce our search for individuals with acute attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently. We are looking for individuals with a keen ability to thrive in a growing and fast-paced environment who has leadership traits and a desire for personal and professional growth.

Position Summary:

The primary responsibility of an ESS Project Coordinator is to support EnterSource products and services to customers, company affiliates and company team members in a manner that aligns with the company culture, mission, vision, values, virtues, policies, and procedures while meeting safety and quality standards and delivering a top-level customer experience. An ESS Project Coordinator will be expected to demonstrate skills such as attention to detail, willingness to learn and complete new tasks as needs change, a sense of urgency during peak volume times throughout the day, and an ability to prioritize workloads.

Essential Duties and Responsibilities:

• Coordinates the project's framework and keeps it well organized. Monitoring project progress.
• Leads project assignments and delegates tasks to ESS Generalists as needed.
• Handles inbound phone calls or chats to support team members and customers.
• Demonstrates insightful use of efficient and effective routing and scheduling.
• Monitors and manages emails and voicemails. Responds to messages in a timely manner.
• Creates, manages, and maintains daily resolution sheets.
• Updates information through data entry. Maintains spreadsheets and documentation.
• Schedules customer orders, tracks job assignments, and verifies appointments with customers.
• Submits 811 tickets in a timely manner to ensure that utility lines are flagged prior to digging.
• Closes out jobs and audits installations with a primary concentration on quality and installation requirements.
• Completes quality assurance checks and photo audits.
• Monitors and engages with customer and customer inquiries.
• Collaborates with the team to ensure our internal and external customers and distribution branches are supported properly.
• Performs general office duties as needed or directed.
• Assists with other assignments and/or projects as they come up and as the business changes.
• Maintains an understanding of Google platforms.

Schedule: Full-time, Monday - Friday 7am - 4pm

EnterSource Motto: "Continually embracing high-quality products while leveraging new technology and promoting personal growth.”

EnterSource Core Values:

We will live with a spirit of Generosity

We will spread Joy & Optimism

We will have Attention to Details

We will have the Heart of a Teacher

We will have Honesty & Integrity

We will have the mindset of Servanthood

We will have Resiliency

We will display Grit without Ego

Team Member Benefits:

Great Work Environment - We understand the importance of investing in the right people, infrastructure, and culture. We take pride in fostering a positive employee environment with employee growth and development a priority.

Work/Life Balance - We are committed to helping you balance work with the other commitments in your life, and we'll make sure your workload is realistic. At the same time, we'll look to you to remain flexible when the situation calls for it as we grow.

Excellent Compensation - In order to attract and retain top talent, we're proud to offer competitive pay.

Benefits - Health, Dental, Vision, Short-Term Disability, Long-Term Disability, Accidental, Critical Illness, Health Savings Account, Flexible Spending Account, Voluntary Term Life Insurance, Company Paid Life Insurance, 401K, Paid Holidays, and Paid Time Off.

Qualifications & Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service skills as well as written, verbal, and interpersonal communication skills.
• Proficiency to maintain self organization and projects.
• Possess telephone and email etiquette skills.
• Ability to read and understand procedures, written documentation, and training materials.
• Demonstrate respect for others, high ethical standards, and a strong work ethic with an emphasis on team commitment.
• Strong organizational and time management skills.
• Follow-through and the ability to multi-task and meet deadlines.
• Ability to work under pressure and respond with urgency.
• Ability to work independently and have the willingness to research and suggest creative solutions. Solve problems with patience and a positive approach.
• Adapt to change. Ability to learn quickly and grasp new instructions easily.
• Strong computer navigation skills and knowledge of Microsoft Office. Ability to type 50 WPM.
• Operate effectively in a dynamic and rapidly changing technology environment with great attention to details. Maintenance of accurate records and reporting.
• Maintain 811 certification credentials. Understanding of laws and regulations that require contacting 811 before digging work starts on any project.
• Ability to report to and operate out of the assigned office location daily.
• Willing to work flexible hours, including weekends, holidays and overtime as needed.

Education:

This job requires at least a high school diploma or GED equivalent. Preferred applicants have an Associate’s degree and/or on the job experience in a related field and leadership experience. Experience working or supporting work in the telecommunications field is a plus.

Work Environment & Physical Demands:

The physical demands and work environment described here are representative of those that need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role with some walking and close vision requirements. The noise level in this work environment is usually moderate to quiet. The employee is regularly required to work 8 hours a day and can be scheduled any day of the week Monday through Friday, including holidays.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Employment with EnterSource is at-will and either party can terminate the relationship at any time with or without cause and with or without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. EnterSource reserves the right to revise or change this description and specifications as the need arises. This description does not constitute a written or implied contract of employment.

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  EnterSource is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or other characteristics protected by law.

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  EnterSource is a background screening and drug-free workplace.