Job description
POSITION SUMMARY:
A Project Coordinator, is responsible for basic coordination and oversight of the daily jobs and activities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Contact the Customer and scheduling a first appointment.
- Meet with Insured and evaluate what is needed to complete the project at hand.
- Responsible for obtaining the pertinent information necessary to log the job within our systems.
- Responsible for obtaining a signed Work Authorization form and any other needed documentation to begin the job.
- Responsible for collecting the established deductible or deposit amount at the time of the first visit.
- Responsible for the initial contact with the agent, adjuster, or after-hours adjuster.
- Responsible for estimating each claim assigned, and preparing the sketch, estimate, and scope of work within 12 hours.
- Responsible for taking digital photos according to the established guidelines, downloading them into the office system, and correctly labeling each one.
- Responsible for communicating with the Production Manager to arrange an emergency order if needed.
- Responsible for contacting and coordinating the appropriate Vendors as needed.
- Responsible for meeting the Field Manager and/or service crew at the job site to introduce them to the Customer and ensuring that Customer knows how to contact the office from this point on.
- Responsible for generating phase billings in a timely manner. These include: (See Billing Summary)
- Emergency services
- On-site contents and structure cleaning (Xactimate estimate already prepared by DR Estimator)
- Phase I – Inventory and Pack Out (Including labor, packing materials, storage, and truck rental)
- Pack Out on site (Including labor and packing materials)
- Loss Inventory (Including disposal fees)
- Phase II – Contents Restoration (Pricing furniture and box cleaning)
- Move to temporary residence or partial move back.
- On-going storage
- Post Construction Cleaning
- Phase III - Pack Back (Including labor, packing materials, and truck rental)
- Responsible for the continued documentation of claim in the file and Chronicle.
- Work with Field Manager and Production Manager to schedule and coordinate the production work daily.
- Record/Manage your schedule daily on the Calendar and assign Crews as needed.
- Maintain an on-going establishment of working relationships with adjusters and agents that you meet while performing job responsibilities. Enter those contacts into Chronicle on a regular basis.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
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