Project/Program Management - Program Manager III
Full Time
New York, NY
Posted
Job description
Role: Program Manager III
Location: New York, NY
Job Term: Long-term Contract
Summary:
The main function of a program manager is to plan, direct, or coordinate activities in such fields as research, process operation, contracting, materials and enablement development, or any other non-IT based project.
Job responsibilities:
For the product:
For the product:
General:
Skills:
Location: New York, NY
Job Term: Long-term Contract
Summary:
The main function of a program manager is to plan, direct, or coordinate activities in such fields as research, process operation, contracting, materials and enablement development, or any other non-IT based project.
Job responsibilities:
For the product:
- Complete Workplace Tech Partners contract completion
- Complete annual Workplace Tech Partner compliance cycle, scoring partner performance that informs their partner tier (and associated benefits)
- Work with Business Engineering to document and monitor annual app review & security review compliance cycle across all Workplace Tech Partners
- Route Statements of Work for signature and issue Purchase Orders for funded annual Security Reviews
For the product:
- Support the launch of Quest ISV partner registration, onboarding, and contracting.
- Ensure appropriate marketing, comms, and reporting channels are set up to successfully handle inbound of partners.
- Support Partner Success and Partner Managers on inbound partner lead qualification, routing, and onboarding (or disqualification).
General:
- Partner with marketing to tell the story of our ecosystem through key content creation:
- Work with Partner Success on ‘build’ partner onboarding, outbound comms, work with Product & PMM on educating our partners on new platform capability launches (new APIs, webhooks) and capturing key
- Partner feedback on product roadmap requests, partner experience improvements.
- Build and maintain partner database, infrastructure and tooling: Salesforce CRM, Partner Relationship Manager tool, Partner Home tool.
- Lead Partner Data measurement & analytics to: monitor ecosystem health (e.g. new integrations, new apps, partner churn risk, partner offboarding.)
- Process documentation of partner lifecycle and journey across our suite of products.
- Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
- Confer with cross-functional teams to discuss project specifications and execution plan.
Skills:
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Strong ability to work independently and manage one’s time.
- Strong knowledge of operating principles involved in program management and process optimization.
- Knowledge of tools such as MS Word, MS PowerPoint, MS Excel, Salesforce etc.
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