Job description
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Provider Assistant
Serenity Healthcare is seeking a Provider Assistant for our Sugar Land clinic. Our Provider Assistants own the initial communication to the providers on behalf of our patients, acting as a liaison. The primary responsibility as a Provider Assistant is to connect with our patients and provide them with compassion, understanding and accurate information on the various treatment options available.
An ideal candidate will connect our patients to treatments they need to take back their lives and will thrive in a positive, results-driven environment. This is a unique opportunity for professional development within a fast-growing company, and to make a difference for those who need it most.
This is a full-time position consisting of 3 13-hour shifts.
Our hours of operation are from 6 am-8 pm M-F, 7 am-7 pm Saturdays.
Benefits
- Career Growth Opportunity
- Paid Time Off
- 10 Major Holidays Off
- Paid Orientation
- Fast-paced office setting
- 401k
- Medical, Dental, Vision insurance (Serenity covers 90% of your insurance premium)
What You’ll Do
- Gather, review, and verify all pertinent information in relation to the patient and their visit.
- Communicate directly with participating healthcare providers regarding patient’s care.
- Demonstrate compassionate support, attention, and assistance to patients.
- Educate our patients on the treatment options Serenity provides.
- Assist Providers with any other relevant duties as needed.
Minimum Qualifications
- High School Diploma or GED.
- Excellent verbal and written communication.
- Previous experience working with computer-based information systems.
- Proven ability to multitask in a fast-paced environment and maintain resilience in difficult situations.
- 1+ year of experience in a full-time customer service role.
Who We Are
Serenity offers innovative treatments that have helped thousands of patients take back their lives with specialized clinical expertise and the foremost cutting-edge technology available in healthcare today. We bring passion to improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work.
We take our people and culture seriously and make it a priority to invest in both!
- This position is contingent on successfully completing a criminal background check upon hire.
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