Join VillageMD as a Provider Onboarding Specialist - working in a hybrid capacity in Atlanta, GA covering the Southeast Market (FL & GA)

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Provider Onboarding Specialist to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

In this role, the Provider Onboarding Specialist will partner with our VillageMD operations and clinical leadership team to provide a best-in-class onboarding experience for newly hired physicians and staff.

Could this be you?

In support of our mission to enhance and improve healthcare outcomes, the Provider Onboarding Specialist will work in collaboration with internal leadership & our provider to facilitate a high-touch, white-glove experience on the ground in our Southeast (FL & GA) market.

You will be a change agent, championing a positive and thorough provider experience as well as spearheading process improvement activities around provider coordination & onboarding. You are the "face" of our Southeast market, executing on all onboarding initiatives from employment agreement through start date.

In our dynamic, hypergrowth environment, you will need to exude positivity, focus, problem-solving skills and resilience in order to exceed the expectations of internal and external provider. This role is critical to ensuring a uniquely VillageMD experience and a provider experience that is unparalleled in healthcare.

How you can make a difference

• You will be hands-on in the Southeast (FL & GA) Market as the provider point person, facilitating provider orientations and training sessions
• Evaluating the provider onboarding process and making recommendations for improvements
• Collaborating cross-functionally with our business development team to keep things running smoothly
• Observing, listening and understanding the needs of our providers
• Working with market team to identify and secure facilitators for each session of orientation
• Providing providers with guidance and interpretation of policies and programs
• Warmly greeting providers when they come into the office for interviews, showing them to their interview room, introducing them to their interviewer
• Responding appropriately to all provider inquiries while delivering a top-notch concierge service facilitated through multiple communication channels
• Advocating for providers' interests and perspectives by listening and identifying key issues
• Facilitating clear communication to ensure all provider views are represented
• Troubleshooting and problem solving collaboratively as well as independently

Skills for success

• Strong emphasis on customer service with the ability to champion an outstanding process and experience for our provider partners
• Sense of urgency and commitment to "getting stuff done" without sacrificing quality or experience
• Highly organized and detail-oriented with the drive to manage competing priorities
• Self-assured with a high tolerance for ambiguity and shifting priorities in a fast-paced environment
• Continual learning mindset with the awareness to self-correct and desire to be accountable
• Ability to forge meaningful relationships while navigating diverse groups
• Welcoming and friendly demeanor with the innate ability to make our providers feel valued and prioritized

Experience to drive change

• Excellent ability to communicate with providers by focusing on both personal and professional interests as well as experience and relevant capabilities
• Ability to quickly gain credibility and establish the required relationships to influence and generate results
• Experience successfully onboarding providers in a patient and physician-centric manner to improve processes and outcomes
• An aptitude for using data and reports to educate and influence providers and leaders throughout the onboarding process
• Extreme flexibility and the desire to be key contributor to an energetic and passionate team of mission-driven humans
• Healthcare industry experience and/or a personal connection to the healthcare industry
• Tech savvy and possess a capability to quickly learn new applications
• Applicant Tracking Systems (ATS) experience; preferably Greenhouse Onboarding
• Bachelor's degree or equivalent experience required
• This is a hybrid position based in Atlanta
• 10-20% overnight travel may be required depending on Onboarding needs

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1. Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Explore your future with VillageMD today.