Description

Purpose:
Psych Care Plus is the admission and outpatient scheduling service for UPMC Behavioral Health Service Line for Western Psychiatric Hospital. The Clinician, working in a call center environment, takes referrals from hospitals, community providers, or the public, and facilitates disposition to the appropriate level of care.

This position has a hybrid schedule with the option for occasional work from home!

Responsibilities:

• Provides accurate, timely information to coworkers, physicians, outside agencies, with a professional and courteous manner
• Works to maintain high census for UPMC Behavioral Health service line and demonstrates appropriate patient assignment
• Ability to verbally present the case to physicians and others
• Demonstrates UPMC Values in contacts with coworkers, patients, the public, and all callers
• Review the inpatient commitment for accuracy, completeness, and proper time frames
• Responds rapidly to appointment or inpatient admission requests through email, phone, or voicemail
• Demonstrate knowledge of mental health laws.
• Efficiently take a sizable volume of calls and disposition callers to meet their needs rapidly
• Follow outpatient scheduling or referral documentation guidelines
• Review and summarizes the patient information for admissions to a behavioral health unit and triaging patient for appropriate placement
• Demonstrate ability to utilize DSMV and to develop provisional diagnosis.
• Active participation and ongoing maintenance of quality management activities and the development of standards from problem identification
• Ability to work efficiently and independently in emergency setting.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic
• Demonstrate high standards for accurate documentation in software and within patient assessments

Qualifications

• Bachelor's Degree in Human Services or a related field with a minimum of 1 year experience in a clinical psychiatric setting

OR

• an entry level Master's Degree
• Ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies
• Excellent phone etiquette and interpersonal relations with the ability to interact professionally with all callers
• Ability to identify problems, implement resolution, reassesses situation/problem.
• Ability to work collaboratively within a multidisciplinary team
• Ability to work under stress, with an unpredictable patient flow, in a sometimes-crowded work environment
• A personal disposition that is warm, friendly, caring, kind and hospitable towards patients, colleagues
• Exhibit openness and willingness to learn
• Flexible schedule; rotating shifts. History/track record of all above services consistently delivered with a service excellent attitude

Licensure, Certifications, and Clearances:

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran