Job description

pCare, headquartered in Lake Success, NY, is the award winning, leading provider of interactive patient systems in the healthcare industry.

We are currently seeking a customer service focused candidate to join our team as a PT Customer Service Representative. The candidate will help support our television and telephone programs in the hospital by providing front line service to patients and staff, to ensure the services we provide in the hospital meet their expectations.

The successful candidate will:

• Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace defective equipment as needed (tv, pillow speakers, phones)
• Be comfortable handling computer documentation including payment records

Skills/Qualifications:

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• High school diploma or equivalent
• Customer service experience: 1 year (preferred)

Physical/Health Requirements:

• Must be able to lift 25lbs and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings
• Must be COVID 19 vaccinated

Location and Shift:

NYP Queens Hospital: 56-45 Main Street, Flushing, NY 11355

Shift: Mondays, Tuesdays, 10:00 am - 6:00 pm

Pay rate: $15.00 p/h

*Joining bonus can earn up to $1k

Job Type: Part-time

Pay: $15.00 per hour

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Work Location: In person

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