Summary – basic function of the role

The Quality Analyst position is integral to the success of Cortland’s growing business; the position will have the responsibility for ensuring that the quality management system on the manufacturing floor is robust and followed to ensure product compliance. The successful candidate will work closely with various departments to review and validate products based on quality requirements and recommend changes to predetermined quality guidelines. The Quality Analyst shall demonstrate strong attention to detail and have analytical and problem-solving abilities. This role shall also interpret and implement quality assurance standards to provide accurate and comprehensive feedback to colleagues. The Quality Analyst shall take an active role in the Internal Quality Audit program.

Job Duties and Responsibilities

• Promote quality goals, policies, objectives and standards throughout company operations.
• Develop and revise procedures and work instructions for compliance with the QMS while identifying opportunities for improvement.
• Perform assessments to ensure functionality, reliability, performance, and quality of the products.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Effectively manage and communicate product processes and system quality issues with applicable departments on a day-to-day basis.
• Develop and carry out any Quality related training required within her/his area of expertise.
• Promote regular communication of Customer requirements to Production Supervisors and Shift Leads.
• Participate in special projects and continuous improvement projects as required by management.
• Inspect parts and products to customer, company, and supplier dimensional drawings and standards.
• Control internal calibration plan and calibrate critical measurement tools internally as required.
• Review accuracy of destructive and non-destructive testing such as proof load, break tests, electrical resistance tests, linear density and elongation tests, as applicable.
• Create and review certificates of conformance, certification manuals and databooks for especially products.
• Perform incoming inspection of critical products, noncompliant and/or returned materials for verification, disposition and recording of appropriate information and records, as required.
• Generate inspection reports, maintain and control inspection records, as required.
• Responsible for completion, reporting, and investigation of NCR as assigned by the manager.
• Process priorities in a timely manner.
• Keep a safe and clean environment and follow safety rules.
• Perform compliance assessments and internal audits.
• Accompany third party inspectors for validation of test reports and witnessing purposes.
• Additional tasks as assigned.

Skills and Competencies

• Ability to interact professionally with internal and external customers and suppliers.
• Proficiency in dimensional inspection equipment.
• Excellent communication skills, both written and verbal.
• Write and complete technical forms and reports.
• Develop and revise quality procedures and work instructions.
• Read and interpret blueprints and engineering specifications.
• Apply concepts such as functions, percentages, rates, and proportions to simple data.
• Be able to work in a team environment.
• Meticulous attention to detail.

Education and Experience

Education Requirements: High School diploma or GED. Associate degree or higher preferred.

Experience Requirements:

• At least 3 years’ experience in quality inspection, calibration, auditing, and testing.
• Strong computer skills and knowledge of QA databases and applications.
• Strong analytical and problem-solving skills.
• Experience using the common tools (calipers, micrometers, functional gauges, megohmmeter, tape measures, laser mics, and more) is preferred.
• Internal calibration of measurement tools experience.
• Auditing experience, ISO 9001 preferred.

Physical Demands

Employee may have to lift documents/materials up to 50 pounds in weight. Employee will have to be able to walk/climb to a variety of primary work locations, including traveling by air/auto to other sites. Employee will need to listen, understand, and speak with team members in person, telephonically, and electronically at all levels within a diverse workforce and with supported organizations. Employee is able to work in front of a personal computer and telephone for long periods of time.

Approximately 25% travel to support other Cortland locations as needed.

Work Environment

Primary work environment is non-temperature-controlled workshop/manufacturing facility where following appropriate safety protocols at the location would be required. Employee will be exposed to heavy levels of noise in workshop. Secondary work environment is temperature controlled, office.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Direct Reports

Quality Manager

Key External Contacts/Clients

The above statements reflect the general details necessary to describe the principle functions of the job described and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.