Job description
**This position is hybrid or remote-eligible anywhere within the US**
Job Duties and Responsibilities
- Evaluates contacts and provides coaching and feedback at an individual level. 70%
- Collects voice of the customer and uses the feedback to improve the member experience and Thrivent Financial processes. 10%
- Responsible for coordinating and delivering group coaching sessions and ensuring its effectiveness on performance. 10%
- Actively identifies error trending opportunities and acts upon them accordingly. 5%
- Tracks and analyzes data to better understand overall performance and trends. 5%
Required Job Qualifications
- Minimum high school education. College degree or equivalent work experience required
- Detail oriented
- Good listening skills
- Confidence to trust your instincts
- Team player, flexible
Other Critical Factors
- Represents the organization in a professional manner when working with internal and external customers.
- Exhibits solid time management and organization skills.
- Demonstrates excellent written and verbal communication skills.
- Fosters teamwork and collaboration.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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