Job description

Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Quality Development Coordinator - HCBS Performance Measures in Augusta, ME

Section 9817 of the American Rescue Plan Act of 2021 (ARP) provided states with a temporary 10 percentage point increase to the federal medical assistance percentage (FMAP) for Medicaid Home and Community Based Services (HCBS) expenditures. HCBS provides critical supports and services to thousands of older adults and individuals with disabilities in Maine, enabling them to live in their homes and communities, rather than in nursing homes and other institutions. This temporary funding must be used by March 31, 2024, to improve or enhance Medicaid HCBS.

The Office of Aging and Disability Services (OADS) within the Maine Department of Health and Human Services (DHHS) seeks a full-time limited-period Quality Development Coordinator position to assist OADS program staff with modification of the HCBS quality measurements and reporting to the Centers for Medicare & Medicaid Services (CMS) for five MaineCare Waiver Services. The MaineCare Waiver Services are administered by OADS and Office of MaineCare Services (OMS).

1. Knowledge, Skills and Certifications
Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.
The background of well-qualified candidates will demonstrate expertise in the following areas:

• Ability to research and develop performance measures for the HCBS programs that are objective, measurable, realistic, and stated clearly in writing.
• Ability to work independently and collaboratively; with minimal direction, as well as times with direct guidance; and to be adaptive to changing needs.
• Ability to grasp complex systems and identify creative methods to create solutions to improve performance.
• Ability to effectively create agendas for and facilitate meetings.
• Ability to effectively manage time and priorities.
• Ability to interpret policy, procedures, and data.
• Ability to draft multiple revisions, when necessary.
• Ability to consult with staff and coordinate competing schedules.
• Ability to work collaboratively with diverse groups.
• Ability to develop effective working relationships with the executive management team, program managers, and other stakeholders who are involved with the HCBS programs.

Minimum Qualifications: To qualify a candidate must have 8 years combination of education and/or professional experience in management, human services, quality assurance and performance management, health organization/policy or a related field.

2. Duties and Deliverable (Outline of specific job duties)
Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.
The work will be within OADS, but there will be a need to communicate across multiple programs at DHHS, including OMS. The position requires experience with the design of quality improvement strategies with a focus on developing performance measures, sampling, and the continuous quality improvement process (discovery, remediation, and system improvement). Activities and tasks include providing technical assistance on developing performance measures and making recommendations for established practices in the field of quality improvement and quality assurance.

The candidate will report to the Team Leader of Analytics and Compliance, at the Maine Department of Health and Human Services, Office of Aging and Disability Services. No staff will report to this position.

3. Schedule
Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
This is a full time 40-hours per week position.
4. Other Special Requirements (Malpractice Insurance, etc.)
The successful candidate for this role must demonstrate proficiency in technical writing, project coordination, communication, and a basic comprehension of quality assurance and quality improvement for service systems for supporting aging individuals and those with disabilities. The candidate will be expected to maintain positive relationships with OADS leadership, program managers, and other office staff.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.

Staffing Solutions Organization LLC is an e-Verify participant.

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