Position Title: ROCK Community Center for Youth & Children (RCCYC) Program Support Receptionist

Department: JEWEL Human Services

Reports To: Director of Programming

Direct Reports: 3

FLSA Status: Non-Exempt Part-time

Prepared By: Human Resources

OUR MISSION

The mission of JEWEL Human Services at Eastern Star Church (JHS) is evangelism and discipleship. We are committed to the great commission instituted by Jesus Christ that is to nurture and save souls. (Matthew 28:18-20). Everything we do through our ministries and Care Center is to live out this vision that the Lord has given to our church family. From adding ministries to staffing, from building facilities to adding programs, from stewardship to membership, it has all been for the purpose of being obedient to the commission of Christ.

YOUR ROLE IN OUR MISSION

The ROCK Community Center for Youth & Children (RCCYC) Receptionist will support the efforts of Eastern Star Church/JEWEL Human Services ROCK Community Center for Youth & Children (RCCYC) by being the professional and positive first point of contact for RCCYC and offering administrative and program support that will help to ensure efficient program operations and procedures.

KEY RESPONSIBILITY

The RCCYC Program Support Receptionist will positively and professionally execute assigned administrative and program support tasks to the highest quality standards.

The essential key responsibilities of this position include, but are not limited to the following:

Administrative

• Cheerfully welcome and check-in/out all RCCYC guests who visit and issue guest badges.
• Answer questions, give directions and efficiently manage center traffic to appropriate areas.
• Manage and maintain a professional and presentable receptionist area with necessary supplies and materials.
• Handle incoming and outgoing calls, messages, emails and correspondences in a timely manner.
• Update calendar and scheduling.
• Sign for incoming packages and distribute them to the appropriate individuals.
• Order office supplies and other office needs.
• May unlock/lock door at times set as directed by program.
• Address technical challenges and emergencies in a timely manner.
• May administer First Aid.

• Key operator for office equipment; contact repair people when needed.
• Other administrative tasks as assigned

Program Support

• Assist in recruitment and training of volunteers and interns.
• Assist with scheduling, coordinating and organizing the center’s meeting rooms & spaces.
• Assist in maintaining participant and staff data in established systems.
• Professional acumen with the ability to plan and prioritize tasks, maintain organization, handle confidential information, and be flexible in terms of scheduling.

Kitchen/Breakrooms

• Maintain and distribute site cleaning schedule as required by RCCYC.
• Ensure the kitchen/breakrooms are stocked with cleaning supplies and paper products.
• May need to ensure sure coffee pots are turned off.

PHYSICAL DEMANDS AND WORKING CONDITIONS

The physical demands described here are representative of, but not limited to, those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand, walk, sit; use hands to reach, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; talk and hear.
• Must be able to lift up to 50 lbs.
• Must be able to observe an area that can be seen up or down or to the left or right while eyes are fixed on a given point.