TSLAC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services, programs, or activities. For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TSLAC Human Resources office by calling 512-463-5474.Applications submitted to TSLAC may be subject to public disclosure, upon request, pursuant to the Texas Public Information Act.

SUMMARY
Performs highly complex (senior-level) library work. The Reader Consultant provides library service via telephone, email, and postal correspondence to patrons who have visual, physical, and reading disabilities in a call center environment. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL TASKS
Communicate primarily by telephone with blind and print disabled readers to provide library service.
Continuously update knowledge of collection and WebReads, a web-based library software program, to provide effective library service.
Update patron records using computer terminal
Monitor patron service records and take appropriate action to ensure continued service
Maintain patron files
Perform other duties as assigned
Attend work regularly in accordance with agency leave and attendance policies.
Comply with all applicable agency policies and procedures.

Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the fields no applicable MOS for Library Assistant or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Please call Human Resources at (512) 463-6564 with questions or for additional information.

Additional Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

MINIMUM QUALIFICATIONS
Bachelor’s degree from an accredited 4-year institution;
or Associate’s degree and 2 years work experience in library or call center environment;
or High School Diploma or GED, and 4 years work experience in library or call center environment
Experience providing service to the public
Experience working in an office/clerical environment
Experience using a computer and standard desktop software.
Ability to complete all job tasks accurately with attention to detail
Ability to communicate effectively orally and in writing
Ability to handle complaints and resolve problems with tact and diplomacy
Ability to organize and plan work assignments to ensure daily deadlines are met
Enthusiasm and interest in promoting library service for readers with disabilities
Ability to hear and understand speech to interact with co-workers and patrons in person and by telephone using headphones
Ability to work at a desk for extended periods of time

PREFERRED QUALIFICATIONS
Master’s degree in library and information science from an American Library Association-accredited program
College courses in literature, history, or other humanities
Experience taking or making calls in a call center
Fluency in Spanish, with ability to converse with patrons and to discuss books effectively in Spanish
Experience working in an automated library environment
Experience working in a talking book library
Experience working with persons with disabilities
Braille proficiency

OTHER REQUIREMENTS
Submit all college transcripts with application

SUPERVISION
Reports to Manager, Reader Services and works under a Reader Consultant Team Leader
This position does not supervise any staff.