FLSA Classification: Part-Time, Non-Exempt

The Country Music Hall of Fame® and Museum Retail Department

Applications are accepted electronically HResources@countrymusichalloffame.org

Company Overview: The Country Music Hall of Fame® and Museum seeks to collect, preserve, and interpret the evolving history and traditions of country music. Through exhibits, publications, and educational programs, the museum teaches its diverse audiences about the enduring beauty and cultural importance of country music. See all available opportunities here: Employment.

What We Offer for Part Time Staff:

• $15/Hour Base Pay
• FREE 24/7 Downtown Parking
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness
• Generous Vacation and Sick Paid Time Off
• Complimentary Admission to the Museum for yourself, family, and friends
• Free or Discounted Entry to Local Venues including The Frist Art Museum, Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, The Opry, The Ryman Auditorium, and more!

Departmental Overview: The retail department includes 3 independent retail locations and an art gallery within the museum building, with a total of 8,800 square feet of selling space. E-commerce, wholesale and product development are key of the business. The department generates revenue through the sales of goods that provides vital operating revenue for the museum.

Job Overview:

The Receiving and Stock Associate is responsible for processing incoming goods, properly accounting for and ensuring proper storage and distribution to stores.

Specific Job Duties:

• Protect the security of inventory, and other assets according to company guidelines and directives.
• Consistently achieve productivity standards for in-coming shipment processing, replenishment of goods, e-commerce shipping and correct inventory measures through utilizing the company tools and resources.
• Maintain stockrooms, both onsite and offsite, to support efficient and effective handling and placement of merchandise, visual props, and fixtures in order to maximize sales and productivity.
• Execute efficient and effective shipment processing by following processing and placement guidelines; track and communicate any shipping issues to the E-commerce and Receiving Supervisor and buyers immediately.
• Check-in goods, verifying shipment contents.
• Maintain accurate receiving documentation.
• Inspect all incoming shipments for shortage, overage and defects, documenting and reporting as necessary.
• Pick/pull, fulfill and ship e-commerce, customer “send” and wholesale orders
• Partner with E-commerce and Receiving Supervisor and store leadership to ensure all aspects of replenishment are properly executed to include fill the floor.
• Execute re-ticketing in the stockroom for incoming goods and goods needing new tags.
• Partner with E-commerce and Receiving Supervisor to complete stock transfers and process damages.
• Uphold superior level of customer service when assisting with online customers.
• Engage in, maintain and support safety standards on sales floor and in the stockroom.
• Be aware of and follow Loss Prevention policies; advises management of any unusual internal or external activity.
• Demonstrate an in-depth knowledge of the merchandise and its vendors.
• Perform physical spot and cycle counts as necessary with direction from E-commerce and Receiving Supervisor.
• Participate in physical inventory and maintain proper inventory control.
• Establish a working relationship with all fellow store staff to support company initiatives and objectives.
• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique.
• Ability to perform other tasks as assigned from time to time by E-commerce and Receiving Supervisor without hesitation.

Minimum Qualifications:

• High School graduate

Preferred Qualifications:

• Retail receiving experience
• Knowledge of retail inventory control processes
• Knowledge of Counterpoint sales system
• Strong customer service skills
• Outgoing and friendly personality

Essential Competencies (Knowledge, Skills and abilities needed for success in the position):

• Ability to multi-task and problem solve
• Upbeat and energetic
• Knowledge of Microsoft Office products
• Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
• Strong communication skills
• Hands-on, initiator, and hard worker
• High performer, driven through self-motivation and agility
• Detail-oriented
• A team player
• Ethical, honest and accountable

Conditions of Employment:

• Punctuality and reliability
• Standing required for almost entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Must pass a background check

Scheduled shifts will be one of the following and will be discussed during the hiring process.

Part time: 7am-12pm, 8am-1pm or 9am-2pm. Will be scheduled 2-3 days a week.

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique, and we believe that fostering a culture of inclusion is essential to institutional excellence. The museum promotes an environment of respect, communication, and understanding, while actively seeking opportunities to learn about and establish practices that further facilitate equity. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers