What attracts the best people to work? The same qualities that attract the best customers. The Indigo Road Hospitality Group (IRHG) engages in Enlightened Hospitality which begins with how we treat our teammates. This determines how they treat the guests who visit our hotels and restaurants. This approach produces a team that cares about our guests, our stakeholders, and the physical assets under our care. However talented and committed the team may be, it must be it must be led by dedicated, experienced professionals with the skills to teach and lead other team members.

The Skyline Lodge in Highlands, NC is seeking a friendly, motivated, and outgoing individual to join our Front Office team. This individual will be responsible for ensuring guests experiences are in line with IRHG standards. This individual will be able to manage completion of daily tasks while working in various environments, and assisting guests through arrival to departure.

Skyline Lodge is able to offer year-round employment.

Essential Functions and Responsibilities of the job include, but are not limited to:

• Provide excellent and attentive service to guests at all times.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Process check-ins, check-outs and room assignments, assist when necessary with luggage.
• Maintain a good working relationship with other departments and assist where needed.
• Maintain knowledge of room types, amenities and features, hours of operation and area attractions.
• Maintain a neat and organized work area.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment , and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.
• All other tasks assigned.

OTHER DUTIES/RESPONSIBILITIES

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner.
• Participates in activities and meetings.
• Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of Hotel. Hours based on business volume and needs, most weekends required.
• All other duties as assigned.

JOB QUALIFICATIONS

Abilities

• Ability to remain calm in various situations, use sound judgement and effectively solve problems.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Ability to cross train with the Housekeeping Team to assist with necessary tasks.
• Ability to demonstrate cash handling procedures and calculate figures and amounts.
• Ability to cover all shifts necessary to meet lodge needs; day, evening, overnight.

Skills

• Strong written, verbal, and interpersonal skills.
• Organizational, multitasking and time management skills.
• Must have mobility to walk through the front and back of the hotel, up and down stairs.
• Must be able to stand or sit for long periods of time.
• Fluency in both English and Spanish highly desirable

Education/Formal Training

High school diploma (or GED). Additional education, training, or certification preferred.

Experience

One year of employment in similar position or equivalent preferred.

Material/Equipment Used

Computer and Office Applications, Hospitality Software.

Physical Environment

Inside 80% of the time.

The Reception Attendant must embrace the IRHG Core Values:

• Work Collaboratively
• Act with Integrity
• Show Compassion & Empathy
• Embrace Positivity
• Practice Humility and Transparency
• Enrich your Community
• Leave a lasting Impression
• Have Fun at Work

Also cultivate and build the IRHG Hotel Management Pillars of Experiential Hospitality for the team

• Authenticity
• Discovery
• Wellbeing

Physical Requirements:

• Ability to work an average of 40 hours a week
• Ability to stand and walk 90% of the time
• Occasional stooping, kneeling or crawling
• Occasional pushing, pulling, lifting or carrying up to 40 lbs
• Occasional ascending or descending ladders, stairs, ramps
• Constant receiving detailed information through oral and written communication
• Constant talking, expressing or exchanging ideas by means of the spoken word in English