Job description

About Us
Founded in 2004, Vensure Employer Services provides PEO solutions and human resource outsourcing to small and mid-market businesses across the country. Through its subsidiaries, including VensureHR, the company processes more than $19 Billion in payroll and supporting more than 508,000 worksite employees. With services including payroll, medical and voluntary benefits, workers' compensation, risk management and HR administration, Vensure companies support a broad spectrum of industries, allowing small business owners to cost-effectively manage HR functions and turn their attention to growth and profitability initiatives.

Position Summary
The Administrative Assistant is the first-person callers and guests talk to and/or see how you interact with them creates a lasting impression. Make a positive professional impression on callers and guests. Assist callers by routing them to the right person or team and make them feel important and valued. Greet guests with enthusiasm and professionalism, contact the individual they are here to meet and facilitate a warm transfer. Screen calls for Senior Leadership and Executive team before transferring calls. Assist upper management with various tasks. Sort and distribute daily mail, maintain kitchen, restrooms and vending machines by stocking supplies every day. Load and unload dishwasher every day and clean refrigerators on a weekly basis.

Essential Duties and Responsibilities

• Responsible for answering incoming phone calls, transfer as requested or ask probing questions to determine where to route caller
• Welcome guests by greeting them and answer or refer inquiries, or situate guests in the conference room or other designated area and offer them coffee or water to make them comfortable while they wait.
• Sort and distribute daily mail, ensure outgoing mail is dropped off on time
• Ensure office is fully stocked with essentials and ordering more when needed
• Assisting other departments as needed

Knowledge, Skills, and Abilities

• Ability to listen, ask probing questions and route individuals to appropriate party
• Have empathy, energy, enthusiasm and be organized
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Honesty / Integrity - Ability to be credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one's conduct.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.

Education & Experience

• 1+ year in administrative or reception position
• Experience answering phones and dealing with upset individuals
• Ability to be empathetic

Job Schedule: Monday to Friday office hours

Job Type: Full-time

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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