At Embrace Families we believe all kids deserve to grow up in safe, stable and loving homes. As a national leader in child welfare services, we begin by helping Central Florida families overcome the root causes of abuse and neglect through programs that offer case management and other prevention services that keep families together and build a stronger community. When a child can’t remain safely in their home, we partner with local agencies to support them through foster care, adoption, mentoring and beyond to ensure that children in bad situations move toward brighter futures.

Starting salary: $32,115.20 - $34,066.80 per year (dependent on experience)

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POSITION OBJECTIVE:

This position answers incoming calls for the service center within their county. This position greets all visitors to the service center and assists with mailings, faxes, and light administrative duties.

KEY FUNCTIONS:

• Answer, screen, and direct incoming calls to the Osceola Service Center in a polite and professional manner.
• Review the general voicemail box. Route calls & voicemails to the appropriate staff member or unit.
• Greet service center visitors and ensure they are checked in according to service center visitor operating procedures.
• Notify the appropriate personnel of visitor arrival.
• Directs visitors by maintaining the employee and service center directories.
• Informs visitors by answering inquiries or referring them to the correct staff member.
• Obtain operations and CMA staffing calendar each week.
• Assist incoming clients for staffings or meetings with operations and/or CMA & serve as an information resource to service center visitors.
• Separate and date stamp mail & maintain the log for all incoming and outgoing courier mail including date stamps and logging.
• Distribute all incoming mail to the appropriate staff member.
• Ensure that lobby area, conference room, storage room, family visitation rooms, family resource room, and all other common areas are kept in a safe and orderly fashion.
• Maintain system for conference room scheduling.
• Inform supervisor of any facility problems that need repair or attention.

QUALIFICATIONS:

Required:

• High School Diploma and 2 years of administrative and data entry experience

Preferred:

• Experience working in a child welfare or social work organization

SKILLS:

REQUIRED:

• Must be knowledgeable in Word, Excel, Outlook, and Power Point
• Excellent communication and interpersonal skills; must be able to work well with office staff
• Must be detail oriented, organized and self motivated to ensure data is entered in a timely and accurate manner.
• Ability to maintain confidentiality
• Demonstrate cultural and linguistic competence & sensitivity to population served
• Ability to travel

SPECIAL CONDITIONS:

• Thorough Background Screening upon hire including FBI, FDLE, Local Law check, Employment Reference check, DMV check, Criminal Records check, Social Security Trace & Drug Screening. FDLE check will be run at least every 5 years.
• On-call assignments- N/A
• Travel- local: 0% per week, long-distance: 0% per month

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Embrace Families Values Strong Families and Strong Communities. We believe Every Child deserves a safe, stable, and loving home. We invite you to come on board and help us make that happen.

• We are the lead child welfare agency in Central Florida covering the tri-county area of Orange, Osceola and Seminole counties
• We are Innovative and have piloted programs not seen before in this industry – Ask us about our Keys to Independence Program and our work in Texas
• We raise awareness with fun and inspiring events such as Dance, Dream, & Inspire, the MANicure Movement, and our Golf Tournament
• We partner with organizations throughout the tri-county area to address the specific needs of our children and families at their community level.
• Voted one of the Top Places to Work by Orlando Sentinel
• A high % of Employee Engagement according to our yearly Gallup survey

Embrace Families Values Strong Employees. Our comprehensive pay and benefit package provides a foundation of health, wellness & development supports for you and your family.

• Your benefit eligibility starts on day 1
• 100% Employer paid basic life, AD&D and disability benefits
• 401(k) with Employer match up to 4% of eligible pay
• Paid Time Off accrues starting on day 1 with 27 days (216 hours) per hire year!
• 10 paid holidays each year
• A broad EAP Program with access to thousands of trainings and lifestyle discounts ranging from professional and personal which cover, mental, physical, and financial well-being
• Flexible hybrid work opportunities for most positions
• Opportunities for learning, growth, and development
• A high % of Employee Engagement according to our yearly Gallup survey
• Market based pay scale and an emphasis on recognizing and rewarding staff

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