• Possess and maintain knowledge of the community and services provided including daily activities and schedule changes.
• Possess and maintain knowledge of current events and local businesses in downtown Johnson City and surrounding area.
• Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate.
• Ensure that messages are relayed promptly to the intended person.
• Offer refreshments to visitors and make them feel welcome and comfortable.
• Assist with other duties as assigned.
• Coordinate appointments and reservations as necessary for residents.
• Receive and distribute packages.
• Ensure lobby entrance is tidy and clean.
• Respond to emergency situations and safety hazard situations.

Qualifications

• Excellent customer service skills
• Good organizational and time management skills
• Good problem-solving skills
• Mature, cheerful personality
• Desire to work with senior adults
• Must be willing to work hours required to complete the duties of the position, including weekend and holiday hours as scheduled.

Knowledge Requirements

• Must have minimum high school degree. (Prefer 2-4-year college degree)
• Professional communication skills
• Telephone etiquette and customer service
• Any additional required training

The Concierge is an open area, front desk position that is a greeter to all visitors and a resource for residents and families. Duties include handling specific resident services, providing support to management and other departments and includes the following duties:

• Extend a prompt, warm and inviting welcome to all visitors.
• Answer calls in a friendly and professional manner.
• Maintain a clean and neat reception area making a good first impression.
• Seek administrative support as needed.
• Perform multiple tasks simultaneously in a fast-paced, high-volume environment.