Job description

Nielsen Automotive Group is a local family-owned company with multiple locations. We are looking for a Customer Service Representative for our Charles County Auto Body location. This will be a full- time position in a fast-growing shop with endless opportunity. If you are tired of the corporate automotive world or looking for a fresh start with a great company than look no further, come join our fun and energetic culture!! GREAT growth opportunity!

Job Responsibilities

• Greet all customers in a timely, friendly and professional manner
• Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
• Schedule appointments for estimators as required
• Monitor work volume scheduled for the center
• Coordinate Tow companies to provide one-stop service to all customers
• Take in for Tows/Impounds
• May assist in customer communication throughout the repair process
• Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
• Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc.
• Assist Accounting department with reconciling invoices to payables report daily and monthly (as applicable)
• Ensure all vehicles are delivered to customers by the assigned estimator and if not available, by designated backup teammate
• Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting area
• Perform other duties as required to successfully meet the needs of the business
• Provide direct administrative support for Body Shop Manager, Estimator, and Parts Manager

Preferred Skills and Experience

• 3 to 5 years of experience in office administration
• CCCOne knowledge preferred
• Microsoft Office Suite knowledge a BIG Plus

What We Offer

• The platform to provide ideas, the chance to test and hone your skills and the opportunity for continual growth and development
• Paid holidays and vacations, health insurance, and vision insurance
• Advancement opportunities

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Indian Head, MD 20640: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative: 5 years (Required)
• Receptionist: 5 years (Required)

Work Location: One location

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