Job description
RECEPTIONIST
Posted On: Oct 15, 2022
Location: Highland Park, Michigan, US
Company: Qualfon
Job Summary
Full-Time Receptionist to support our Property & Casualty Insurance division. We are in search of an enthusiastic, computer-savvy individual for an over-the-phone customer-facing role which is critical to maintaining a positive image of our organization.
Our administrators are provided with in-depth training and our formal development program provides continuous skill enhancement and internal career advancement based on performance.
- The position is 80% Remote (4 days a week) and 20% in office (1 day – professional office in Northern Wayne County, MI).
- Comprehensive benefits package including 401K, Medical, Dental, Vision, Life & Accident Insurance and Paid Time Off
- Further your education and earn a college degree through our university scholarship program
Job Duties
- Answer phones in a friendly, positive, and warm manner
- Process inbound mail
- Assign work activities to team members
- Assist licensed insurance advisors in performing service tasks (mailing, email insurance policies, data entry)
- Provide clear and effective communication with clients and internal teams,
Qualifications
- 1+ years of customer service experience in a fast-paced environment is preferred
- Property and Casualty Insurance Industry experience preferred
- Intermediate to advanced skills with MS Office Suite, specifically Excel
- Experience utilizing a Customer Relationship Management system to enter and manage data
- Strong verbal communication skills
- Demonstrated ability to follow instruction
- Ability to prioritize projects and manage time effectively
- Ability to answer positively, energetically inbound calls throughout the day
- Must be available to work an 8 hour shift between the hours of 8am EST and 830pm EST.
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