Job description
Job Description:
Under general supervision, greets vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.
Duties and Responsibilities
Essential Accountabilities:
- Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
- Answers telephones, routes callers, takes messages and provides routine information to callers.
- Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
- Maintains appropriate records, reports, and files as required.
- IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.
Qualifications
- Notes:
- Other combinations of formal education, training and experience may be considered.
- Minimum Experience:
- Up to 1 month
- Minimum Education:
- High School or G.E.D.
- Skills:
- Excellent communications, interpersonal and customer relations skills; basic computer skills
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