Primary Purpose:

Welcomes members to TowneBank, directs them to the proper person or department. Backs up the teller line as needed by handling requested transactions promptly and efficiently and delivering exquisite customer service to all members.

Essential Responsibilities:

• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department

• Operates the branch’s main telephone and assists callers by transferring them to the appropriate party or taking messages from the caller

• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease

• Types memos, correspondence, reports and other documents as needed

• Assists the branch or department team with a variety of day-to-day duties as requested

• Assists with member research and copy projects

• Handles monetary transactions for members and enters them in the Bank’s software programs and provides receipts

• Follows the Bank’s security guidelines on a daily basis

• Stays abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements

• Reviews member accounts in order to make appropriate decisions regarding the requested transaction

• Accurately keeps cash drawer in balance on a daily basis

• Promotes TowneBank and its products and services

• Provides exquisite service to members in person, on the phone or by email

• Displays a professional appearance and behavior

• Handles other branch duties as assigned

• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

• Manages customer mailings and birthday card calendar

• Management of all branch supplies

Minimum Required Skills and Competencies:

• Pleasant, welcoming demeanor

• Excellent telephone skills

• Excellent verbal and written communication skills

• Prior cash handling experience and/or six months bank teller experience is highly desired

• Basic computer skills including Outlook, Excel, Word and Bank software programs

• Flexibility to learn and grow as new systems or processes emerge

• Ability to keep cash drawer in balance on a daily basis

• Ability to accurately process monetary transactions in a timely fashion

• Proven ability to give our members excellent service in person, on the phone, and by email

• Ability to work as an integral team player

• Punctuality is a must

Desired Skills and Competencies:

• Computer experience (Word and Excel)

• Prior receptionist experience

• Prior member service/teller experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)