Job description
OVERVIEW: The Receptionist/Greeter is responsible for greeting customers as they enter the dealership and directing them to the appropriate sales staff or other department.
KEY TASKS:
Answer all incoming calls and forward them to the appropriate party
Meet and greet customers. Have new customers complete a customer information card.
Project a professional and service-oriented image to all customers
Assist Sales Coordinator/Office Manager with all files, paperwork, Getaways! and clerical support
Provide support to the all departments as needed including typing of correspondence, travel planning, general office duties and appointment setting
Input information into customer databases
Attend and assist with the preparation of boat shows and other off-site promotional events
Process all outgoing mail and sort and distribute incoming mail.
Actively participate in boat shows and other off-site promotions such as Getaways!.
Assist with the scheduling of guests for Getaways! trips.
KEY RESULT AREAS:
Internal/external customer enthusiasm
Professional telephone and face-to-face contact with all customers and team members
Maintaining a positive image of MarineMax
Accurate and timely completion of all paperwork
Successful boat shows, Getaways! trips, and other off-site promotional events
Accurate database management
Timely and accurate completion of all administrative tasks
- MarineMax uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
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