Job description
Job Summary: Answer incoming telephone calls to the agency, assist callers and determine appropriate personnel or department needed, and transfer calls, as necessary. Take detailed messages, as necessary, ensuring timely delivery to the appropriate party. Greet clients, vendors, families, and other visitors upon entry into the agency. Schedule appointments and place reminder phone calls to families. Perform general clerical tasks, responsibilities, projects, and assigned duties. Consistently demonstrate a friendly and welcoming demeanor, project a positive and professional image to external and internal customers.
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