Job Title: Referral Specialist I

FLSA Status: Non -Exempt

About us

Physicians East, P.A.is a team of skilled healthcare professionals united to meet the challenge of delivering quality, cost-efficient, comprehensive healthcare to the people of Eastern North Carolina.

Location & commitments

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m. Additional hours may be required to meet the needs of the business. Weekend work is rare but can occasionally be necessary.

Supervision Received: Reports to the QMS Operations Supervisor and Operations Manager.

Supervision Exercised: None.

Typical Physical Demands:

Requires prolonged standing or sitting. Requires frequent bending, stooping, or stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

Typical Working Conditions:

Normal office environment.

About the role

Coordinate incoming and outgoing referrals, answer department phone calls, and schedule patient follow-up appointments.

Responsibilities:

• Schedule and coordinate outgoing referrals to offices both inside and outside of Physicians East.
• Complete and send Request for Referral Appointment Authorizations to Managed Care Representative.
• Notify patient of referred appointment date and time.
• Coordinate and schedule patient follow-up appointments.
• Follow through to verify appointment was kept and report to referring provider.
• Answer multi-line phones, transfer calls, and successfully operate a fax machine.
• Work as a contributing member of a team to keep departments running smoothly.
• Participate in in-service education, staff meetings and other continuing education programs to maintain optimal technical knowledge.
• Adhere to department and company policies.
• Attend safety classes and compliance training as offered by Physicians East, P.A.
• Always maintain confidentiality.

• Participates in educational activities, as necessary.

• Attends required meetings and participates in committees as requested.
• Enhances professional growth and development through in-service meetings, education programs, conferences, etc.
• Performs related work as required.

Candidate requirements:

• Must have high school diploma or equivalent.
• Associates Degree preferred in related field and at least 2 years of experience in medical office position or specialization required; or the equivalent combination of education and experience.

Key Skills and Personal Characteristics:

• Must display a high level of confidentiality, integrity, and initiative.
• Must be able to work well under stress, tight deadlines, and fast-paced environment.
• Must have a strong sense of team commitment, which includes meeting deadlines, punctuality and excellent follow-through and feedback.
• Ability to form positive and collaborative relationships with peers and physicians at all levels within the company.
• Must possess exceptional interpersonal communication skills and can create a favorable impression for the organization to all staff, patients, and the public.
• Must possess strong organizational and excellent communication skills as well as being highly motivated and detail oriented.

COMPUTER SOFTWARE UTILIZED: NextGen and Centricity EMR.

Affirmative Action/EEO statement

Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at 252-413-6368 or email careers@physicianseast.com

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.