Our Team:

We are improving the lives we touch. We need passionate, talented people working together who share our desire to create a world-class organization that sets the standard of excellence in the treatment of speciality behavioral health and addiction disorders. Acadia Healthcare is headquartered in Franklin, TN and is a leading provider of behavioral healthcare services in the nation. Our organization values input from employees and fosters collaboration to create a team oriented service delivery system. This position sits at any of our facilities in: Indianapolis, IN, Richmond, IN, or Green Bay, WI.

Our Benefits:

• Medical, dental, and vision insurance
• Acadia Healthcare 401(k) plan
• Paid vacation and sick time
• Opportunity for growth that is second to none in the industry

• Answer clinic questions regarding patient accounts (co-pay, co-insurance, deductibles, etc.)
• Serve as an escalation point for patient financial questions or concerns.
• Ensure that information is communicated accurately and timely between clinic staff and the region’s centralized billing office.
• Review whether assigned clinics are securing patient payments on a timely basis.
• Negotiate and secure payment on aged balances. Propose discounts when appropriate.
• Complete Self-Pay adjustment form and submit for approval, see SOP.
• Monitor compliance with authorization and referral requirements.
• Identify and propose opportunities to increase collection rates and enhance patient understanding and awareness of their financial benefits and obligations.
• Monitor and report key metrics.
• Audit patient accounts for completeness and accuracy (i.e., signed financial consent(s), Insurance Verification Form (IVF), authorization, Insurance card (front/back), driver’s license, etc.).

• High school diploma or equivalent required.
• 3 years plus of healthcare insurance experience, preferable with multi-site locations
• Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
• Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
• Self-motivated with strong organizational skills and superior attention to detail.
• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.