About the Company

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Purpose

The purpose of the Registration and Authorization Specialist role is to act as a liaison between sales, subscribers, government program personnel, and other internal/external stakeholders. In addition, this role will review documentation and accurately assess, review and process required financial and demographic information for all patients provided directly from Case Manager requests.

Job Duties and Responsibilities

• Obtaining and entering referrals, payer changes, equipment upgrades, information updates, etc.
• Enter Medicaid authorizations for treatment from various payers
• Accurately maintaining patient files and current authorization information
• Coordinating with various locations regarding authorization statuses and assist with insurance verification and other billing office related activities
• Additional duties and responsibilities as required and/or assigned

Skills and Qualifications

• 2+ years of experience in revenue cycle, patient access, front desk registration, medical billing, documentation review, and/or data entry
• Familiarity with CPT and ICD-10 coding and medical terminology
• Must be technically savvy and comfortable using software, including, but not limited to:
  • MS Office, Insurance Portals, SalesForce, OnBase
• High aptitude to learn new programs, system integrations, and business processes
• Excellent customer service skills with strong written and verbal communication skills.
• Ability to manage relationships with various insurance payers
• Strong work ethic with proven track record of accuracy, dependability, and consistency
• Must be able to think independently, multitask, have strong problem-solving skills, and have a continuous improvement mentality.
• Ability to gain the cooperation of others in pursuit of company goals.

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.