Job description

COMMUNITY PARK DISTRICT OF LA GRANGE PARK-JOB DESCRIPTION

Job Title: Registration Clerk

Classification: Part-time, Non-Exempt, Class II

Department: Administration

SUMMARY

The registration clerk assists with front office, customer service, communications and program registration operations.

QUALIFICATIONS

A high school degree and knowledge of Microsoft Office Suite with proficiencies in Word and Excel is required.

Knowledge of Community Pass or equivalent recreation registration software is preferred. Excellent multi-tasking, communication, and customer service skills are critical. Candidate must have First Aid/CPR certification or ability to obtain within three months.

SUPERVISOR

This position reports to the Marketing and Finance Manager.

ESSENTIAL FUNCTIONS

• Perform all front office operations in a professional manner.
• Assist with the on-hold and phone messaging system.
• Greet and process customer requests
• Answer/screen phone calls
• Perform the following functions in Community Pass: registration, refunds, accessing rosters.
• Light typing, mailing, and filing.
• Proofreading the brochure
• Other duties as assigned.
• Assist in booking rentals.
• Event postings.
• Perform the job in a safe manner and in compliance with the District policies, procedures, work and safety rules and the employee handbook.

SECONDARY FUNCTIONS

• Review website for accurate information.
• Assist with special events as needed.
• Assist other staff members as needed.
• Review website as needed.

PHYSICAL DEMANDS, ENVIRONMENTAL REQUIREMENTS AND PROTECTIVE GEAR/CLOTHING

• General work area is indoors, in smoke-free environment, with controlled temperatures and fluorescent lighting.
• Perform tasks that require walking, bending, stooping, standing, kneeling, climbing, and reaching and sitting.
• Performs lifting tasks up to 25 pounds.

REQUIRED COMPETENCIES

• Ability to maintain positive and effective working relationships with fellow workers, patrons, and the general public.
• Excellent customer service skills.
• Ability to communicate effectively.
• Ability to multi-task.
• Capacity to utilize effective time management skills to complete assigned work.
• Capacity to solve problems and make project-related decisions.
• Ability to perform the job safely

REQUIRED KNOWLEDGE

• Ability to utilize computers with proficiencies in word processing and spreadsheet applications.
• Ability to utilize Community Pass.

HOURS

The Registration Clerk is a non-exempt Class II position that works a maximum of 19 hours per week. Scheduled work hours are typically weekday mornings beginning at 8am, but may vary based on the registration needs of the
District.

This job description is intended to describe the general content of and requirement for the performance of this

position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements, and

additional duties may be assigned at any time.

Updated March 2022

______________________________________ _______________

Signature Date

2

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Ability to commute/relocate:

• La Grange Park, IL 60526: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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