Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Essential Functions

• Manage Deployment/Release windows both Production and Non-Production environments
• Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business
• Partners, internal staff, and system integrators on a daily basis to ensure quality assurance is performed in alignment with global initiatives and requirements across the enterprise.
• Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology.
• Create Change Management request tickets and manage their timely closures
• Provide governance and technical guidance on software components registered for certification and release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration management to provide risk analysis on release provided to product team on business decisions.
• Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning
• Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management.
• Develop tools / scripts to enhance our ability to release our application as part of the CI/CD process
• Provides problem resolution support, specific to systems and server issues identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.
• Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.
• Develop and maintain a high degree of system knowledge of the products.
• Responsible for managing distributed teams across multiple regions and product areas
• Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred
• Interfacing with external business stakeholders.

• Develop metrics and reports using Rally to help the team understand its health and
  progress and to set goals
• Coach team members to understand Release Management principals
• Ensure clear communication and collaboration among the Operations, Product Owner and members
  of the Development team

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications

5+ years of relevant work experience and a Bachelors degree, OR 8+ years of relevant work experience

Minimum of a Bachelor's Degree or equivalent

7-10 years of work experience

Excellent knowledge of DevOps tools such as Bitbucket, GetHub, Docker, Kubernetes, Mesos, Chef, and Jenkins is highly desirable

Advanced proficiency in the use of JIRA, Microsoft Office tools (Word, Excel, PowerPoint, Visio, and SharePoint) required.

Working knowledge of development tools including Rally, Confluence Wiki, and JIRA strongly preferred. Some experience serving as administrator of such tools would be helpful.

Working knowledge of programing languages such as C++, JAVA, C Sharp

Experience in RDBMS such as Oracle, SQL Server and MySQL

Minimum of 6+ years of experience in directly relevant program/release management roles in technology portfolio and software development, test engineering, planning and operations, and/or related functions.

Proven experience leading and managing complex, cross-organizational SDLC, and releases is critical, preferably in a scale Agile development environment.

Directly relevant experience in a Release Management at Visa or in a larger, leading technology, payments, and/or financial services company is highly preferred.

Knowledge of financial management, ecommerce, internal audit, compliance, and related technical and business processes based on prior experience would be helpful.

Knowledge of ServiceNow or any other Change Management tools is a must

Project Management Professional (PMP®) certification is helpful.

PMI Agile Certified Practitioner (PMI-ACP®), Certified ScrumMaster (CSM),Scaled Agile Framework Program Consultant (SAFe SPC), Certified Stanford Advanced Senior Program Manager (SAPM), and/or Lean Six Sigma certifications also helpful.

Strong process orientation and demonstrated ability to define and document new or improved portfolio and DevOps processes, templates and tools, and create a wide variety of reporting mechanisms for leadership, stakeholders, and team members.

Highly proficient written communication, analytical and problem-solving skills.

Highly skilled in the creation of presentations, new reporting mechanisms and other documents.

High level of attention to detail, including the ability to assess, and synthesize large amounts of content and data related to program status, issues, risks, dependencies, and schedules and distill it in crisp clear language appropriate for a variety of audiences including technology and business executives.

Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels.

An ability to influence without direct authority, as well as demonstrate an appropriate level of assertiveness, is critical.

Demonstrated ability to thrive in a team-based environment that is fast-paced, rapidly changing, and service-oriented. Demonstrated commitment to ongoing professional development, learning new skills, and taking on new challenges.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.