Job description

Client: Microsoft

Address: REMOTE!

Shift: 4x10 (4 days week/ 10 hours a day)

• Ideal shift would be Sunday – Wednesday or Wednesday – Saturday

• There IS some flex if candidates are not willing to work weekends

• Shift time: 8am- 7pm CST (6am PST start time, 9am EST start time)

• No flex on this

Position title: Azure Network Support Engineer – Bilingual Japanese

Duration: 18mo, strong potential for perm

Work Auth: GC or USC

Job Description:

Azure Networking Support Engineer – Bilingual Japanese

Microsoft

Desired Skills and Experience *

· 3+ years’ experience as a Network Engineer/Administrator or Systems Engineer/Administrator

· Experience with working in/troubleshooting layers 3-7 on the OSI (ex: handing application deployment issues)

· Familiarity with DNS records, network connectivity issues, routing protocols (BGP), VPN, and VLAN

· Experience deploying, configuring, and managing firewalls (Palo Alto, FortiGate, ASA)

· Experience with packet capture analysis (Wireshark, SolarWinds)

· Bilingual in Japanese - ability to read, write and speak fluently

Plusses

• Experience with software load balancing (F5 Load Balancers)
• Azure or other Cloud experience
• Previous external customer support experience /MSP background

Day-to-Day *

Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable “Enterprise” cloud service? Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.

Support Engineers (SE) serve as frontline technical resources for Microsoft premier, unified, and Azure Rapid Response customers and partners via phone, email, chat or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.

Job Type: Contract

Pay: $35.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 4x10

Application Question(s):

• Are you fluent in Japanese (ability to read, write and speak fluent)?
• Are you comfortable working a 4x10 schedule either Sun-Wed or Wed-Sat, shift time 8am-7pm CST (6am PST start time, 9am EST start time)?

Work Location: Remote

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