• The majority of responsibility is to provide EAP counseling sessions in a live video modality for a diverse and engaged client population.
• Completes all documentation within the timeframe required. Complies with all Clinical and Professional protocols, processes, and policies at all times.
• Interfaces communicate and work in close coordination with key Espyr personnel in other roles that utilize or support the Espyr Clinician program.
• Working with others, this position ensures and participates in the timely production, collection, analysis, and reporting of a variety of actionable data relating to the clinician program, including but not limited to the utilization of service data.
• Utilization and maintenance of caseload and schedule within an electronic health record system.
• Identifies supports and builds best practices among the EAP counselors and ensure uniformity of clinical and administrative processes concerning the provision of direct services in designated regions. Identifies barriers to efficient practices and operations and develops, recommends, and implements effective plans to overcome barriers and achieve key program success metrics.
• Identification and creation of tools and resources to support member well-being and enhance the member experience.
• Participation and engagement in cross-functional clinical project teams for idea-sharing and content creation
• Provides other related duties and activities as apparent or directed.

• Familiarity with Employee Assistance Programs and Services, and in assessing and referring as needed.
• Excellent verbal and written skills; competency with Electronic Health Records, PowerPoint, and other training and presentation technology.
• Excellent interpersonal communication, relationship-building, and consultative skills.
• Excellent organizational, time management, problem resolution, and proactive communication skills (written and verbal).
• Analyzes, evaluates, assimilates, and understands incoming information and uses cognitive skills to determine direction independently.
• Response, answers or directs information requests on a variety of topics.
• Adapts easily to change and to shifting priorities.
• Remains calm under pressure, displaying enthusiasm and positivity.
• Efficient, detail-oriented, and able to multitask.
• Must be able to work independently as a part of a Team.
• Must be able to perform tasks in a fast-paced environment and meet strict deadlines.
• Proactively identifies solutions that enhance team performance and improve customer retention and relations.

• Must have a Master’s or Doctorate (required for licensure).
• Maintains unrestricted active mental health professional license(s) in the state of California.
  • Able to work independently, without supervision from a licensed supervisor.
  • No current, past, or pending disciplinary action.
• Three or more years of professional experience and success, in the provision of direct mental health care service.
• Able to provide telehealth services remotely to California residents.
• Able to work full-time, approximately 40 hours/week.

Espyr® is a leading voice in the field of mental health solutions. Our mission is to enable people and organizations to achieve their full potential. One of the ways we do this is by providing immediate, customizable behavioral health solutions that extend beyond mental health counseling. We aim to help clients care for their members holistically with technology-enabled coaching and counseling, leading to higher engagement, reduced health claims, and better ROI.