Job description
US08GOV
Diverse Staffing, a Glassdoor Best Places to Work company, is currently seeking a Remote Help Desk Analyst for a Government position on our DiverseGOV team. The Remote Help Desk Analyst hired by us, will work at remotely at your home. COVID-19 Vaccination Required.
Benefits and Pay:
The pay rate is $23.00- Insurance offered
Work hours are 7:00 a.m. to 4:00 p.m., Monday through Friday.
It’s time to join a winning team. Apply today!
For immediate consideration, apply online at: OnlineAppGov@DiverseStaffing.com
The Diverse Staffing Remote Help Desk Analyst at this client location performs the following responsibilities:
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.- Handles specialized functions including fulfillment and special projects.
- Make appropriate and timely referrals of any requests that cannot be immediately resolved.
- Experience
- Additional duties as assigned.
Job Order ID: 193060
Ability to pass an in-depth criminal background check- Knowledge of ITSM.
- Experience resetting/unlocking domain accounts using Active directory.
- Experience troubleshooting Citrix VMs.
- Requires Associate's degree or recognized trade certification;
- 1-2 years of computer troubleshooting experience
- 2-3 years customer service experience preferred.
- Understanding and use of SD tools preferred.
- Basic to intermediate technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management.
- Up to date COVID-19 vaccination is required
Diverse Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning to civilian life.
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