Job description

Candidates will have the following responsibilities:

• Provide solutions to customer problems of complex nature to ensure customer satisfaction.
• Prioritize, research, resolve, and respond to requests in accordance with current standards.
• Communicate with team members concerning work related matters and provide assistance as needed to other team members.
• Timely awareness of and impact on relevant support issues on a firm wide basis.
• Demonstrate enthusiasm and a positive attitude and a high work ethic.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk customers.
• This person must provide technical assistance on the Firm’s software including, but not limited to Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software, CRM Software, the Windows operating system, basic hardware including but not limited to iOS devices, printers, laptops and network troubleshooting and remote connectivity troubleshooting VMware Horizon Client and BIG-IP Edge Client (VPN).
• Utilize all available technical resources and current support policies in order to provide accurate solutions to customers.

Job Types: Full-time, Contract

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you available to work the hours of 10:30am-7:00pm PST?
• Are you willing to come on-site quarterly?

Education:

• Associate (Required)

Experience:

• Help desk: 1 year (Required)

Work Location: Hybrid remote in Denver, CO 80202

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